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Client Solutions Coordinator/Project Coordinator

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Signarama Alexandria

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Location:
United States , Appleton

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Category:

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Contract Type:
Not provided

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Salary:

18.00 - 26.00 USD / Hour

Job Description:

We are looking for a Client Solutions Coordinator to serve as a friendly, professional first point of contact for our customers and a key part of helping projects move smoothly from idea to installation. This is not an ordinary sales job. This is a consultative sales and project coordination role. This dynamic, customer-facing role blends front-counter sales, account support, project coordination, web request follow-up, and administrative follow-through. You'll work directly with customers, prepare estimates, coordinate with internal teams, and help ensure every project is handled with care. You'll be part of a supportive, knowledgeable, and collaborative team where there is always someone to work with, learn from, and consult with. Working across a four-location franchise means every day brings variety, teamwork, and creative projects that are visible throughout the community. It's a fun, fast-moving, and exciting environment for someone who enjoys people, problem-solving, organization, and seeing ideas come to life.

Job Responsibility:

  • Greet walk-in customers and answer incoming calls with a positive, professional attitude
  • Monitor and respond to web requests, online inquiries, and lead submissions in a timely and professional manner
  • Ask questions to understand customer needs, goals, timelines, budgets, and project requirements
  • Recommend signage, graphics, branding, and visual communication solutions
  • Prepare accurate estimates, quotes, and work orders
  • Follow up on quotes and help convert opportunities into sales
  • Process deposits, payments, invoicing, and basic billing tasks
  • Coordinate projects with design, production, and installation teams
  • Communicate timelines, approvals, updates, and changes clearly to customers
  • Maintain accurate customer records, job notes, and project details
  • Support quality control by reviewing job details, proofs, and completed work as needed
  • Help ensure customers receive an excellent experience from first contact through final delivery
  • Support marketing efforts such as project photos, social media content, direct mail, and customer outreach

Requirements:

  • Previous experience in customer service, sales, account coordination, project coordination, or administrative support
  • Strong communication and interpersonal skills
  • Comfortable with consultative selling, problem-solving, and helping customers make decisions
  • Detail-oriented with excellent organizational and follow-through abilities
  • Able to manage multiple priorities in a fast-paced environment
  • Confident using Microsoft Office, email, and general business software
  • Willingness to learn industry-specific tools such as POS, CRM, estimating, and project management software
  • Reliable, team-oriented, and committed to delivering outstanding customer service
  • High school diploma or equivalent required
  • Valid driver's license and reliable transportation

Nice to have:

  • Sign, graphics, printing, marketing, or visual communications industry experience
  • Familiarity with design software such as Adobe Illustrator, Photoshop, or similar programs
  • Experience with CRM systems, POS software, or project management tools
  • Proven sales experience, especially consultative or solution-based selling
  • Basic understanding of branding, marketing, and visual communication
  • Some college coursework or relevant certifications
What we offer:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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