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Client Solutions Advisor

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The Muse

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Location:
United States , Grand Rapids or Lansing

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

62623.97 - 80000.00 USD / Year
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Job Description:

We are seeking a motivated and knowledgeable Client Solutions Advisor to drive customer success and product adoption within repair facilities and dealerships. If you're passionate about helping businesses improve efficiency and performance - especially in the collision and dealership space - we want to hear from you.

Job Responsibility:

  • Proactive client engagement: Provide regular onsite and remote support to assigned body shops and dealers
  • Training and onboarding: Deliver product education and drive adoption of new tools and updates
  • Territory growth: Identify new opportunities and support add-on product sales to boost revenue
  • Field expertise: Guide customers through best practices for using CCC's electronic parts procurement solution
  • Data driven coaching: Use performance reporting to support customer success stories and improvements
  • Collaboration: Work cross functionally with sales and implementation teams to maximize value in your territory

Requirements:

  • College Degree Preferred
  • 1 - 2 years in a repair facility, dealership or similar environment (collision estimating experience is a major plus)
  • Previous experience in territory management and B2B account management preferred
  • Strong presentation, problem-solving, and communication skills
  • Comfort with technology, MS Office, and CRM tools
  • Willingness to travel extensively (50 - 75% overnight)
What we offer:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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