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Are you a seasoned client advocate with a passion for leading people and a drive to transform the commercial banking experience? Capital One is seeking a Principal Associate for our Commercial Client Operations (CCO) team. This is a unique, high-visibility role designed for an individual who is ready to manage a "pod" today with the clear trajectory to promote into a Client Service Manager role within 12–18 months. You will lead a team in a dynamic, fast-paced environment, balancing risk management with the delivery of an industry-leading experience.
Job Responsibility:
Manage and empower a pod of Client Service associates, focusing on their professional development, coaching, and performance management
Recruit and retain top talent, fostering an environment of trust, collaboration, and belonging
Provide direction and coaching to bring out the best in each individual as well as the team
Own the client experience in all interactions, ensuring detailed follow-through and a "client-first" work ethic
Lead the management of day-to-day pod work while identifying trends, issues, and opportunities to improve internal controls and processes
Serve as the first line of defense for troubleshooting and as the primary POC for escalating risks to senior leadership
Develop broad strategies by identifying "big picture" linkages across value streams, technologies, and client experiences
Become a subject matter expert in Capital One Treasury Management products
Advocate for client needs with internal stakeholders (Sales, Product, Operations) by providing thoughtful feedback on unmet needs
Drive to the root cause of complex problems to identify sustainable, repeatable solutions
Requirements:
High School Diploma, GED, or equivalent certification
At least 3 years of experience in Client Services, Customer Service, or Business Process Management
At least 2 years of People Management experience
Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024, or 23238
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Nice to have:
Bachelor’s Degree or Military experience
4+ years of experience in Client Services or Treasury Management
Lean, Six Sigma, or Project Management Professional (PMP) Certification
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being