Client Services Team Leader Job at APM Employment Services (Brisbane)

Client Service Team Leader

Location

Salary:

Not provided

Award Global

Expiration Date

Until further notice

Requirements

Have communication skills and adaptability
be able to handle emergencies
have professionalism and sense of responsibility
be able to withstand work pressure
be familiar with the management processes and customer service system
have problem analysis capabilities
have basic employee training capabilities
have data analysis capabilities
good at cooperating & team leadership
Bachelor degree or above

Job Responsibility

In accordance with the company’s business direction and development needs, be responsible for helping the manager to formulate work goals and supervise and control the achievement of goals
Follow manager’s instructions and communicate and coordinate with other relevant departments of the company to ensure the smooth and orderly work of the customer service team
Supervise the department’s work processes and implementation of specifications
Identify and make sure that problems can be solved in a timely manner
Ensure the team’s service quality
Plan and improve work directions to improve work efficiency and results if required
Regularly communicate and share within the team
Summarize work outcome
Collaborate with manager to build the team
Discuss and make suggestions on internal work management systems and processes

Guest Services Team Leader

We are recruiting a Guest Services Team Leader to join our vibrant and friendly ...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar leadership within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be confident in stakeholder management, including client, the team, and peers
Have a positive, vibrant personality, acting with integrity and be able to easily build rapport with key stakeholders
Possess excellent organization skills, a can-do attitude, and a passion for delivering high standard service
Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette

Job Responsibility

Meeting and greeting all visitors to site
Managing, training, and continuously engaging with the team to ensure high levels of productivity
Working alongside the team to ensure efficient and outstanding service levels are delivered at all times
Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team
Being involved in staff events from the social aspect to planning and implementing with the office leadership team
Booking and supporting all meetings and events, using EMS

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Tax-saver tickets on public transport in partnership with Travel Hub
Bike to Work Scheme
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital counsellor services
Eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test

Fulltime

Team Leader Day Services

We are currently seeking applications from those interested in joining us as Tea...

Location

Ireland , Sligo

Salary:

Not provided

Orchard Care Group

Expiration Date

Until further notice

Requirements

Qualification in relevant discipline (e.g.: social care, health, community care sector) level 7 minimum with 3+ years experience in Disability Services
Experience in overseeing the supervision of staff would be highly desirable
Strong knowledge of care practices, protocols, and regulatory requirements in the care sector
Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams
Proficient in documentation and record-keeping, with attention to detail
Ability to handle multiple tasks, prioritise workload, and work under pressure
Strong organisational and problem-solving skills
Compassionate, empathetic, and patient-oriented approach to care
Understanding of the New Directions model, successful applicants should have the ability to develop and maintain support /care plans and provide required support and care to clients on an individual person-centred basis
Experience working with both intellectual disabilities and autism

Job Responsibility

encourage a supportive and collaborative culture among your team
Ensure the ongoing focus on the care of the people we support
Understand and deliver on our Vision, Mission, and Values
Assume management responsibilities in the absence of the Person in Charge
Foster the development of team members at all times
support individuals to live their best lives, achieving day to day goals and promoting independence and integration within the community
promote the people we support to be involved in various activities (i.e., gardening, arts/crafts and many more activities) on-site at the day service and assist them with activities and day trips in the community

What we offer

Comprehensive induction process
Extensive training programme
On-going mentoring and support
Continuous Professional Development support
Career progression opportunities
Orchard Values Champion Award
Refer a friend initiative
Working in a well-resourced environment with access to the multidisciplinary team
Employee Assistance Programme for staff and their families

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

P&C Services Team Leader (services for the Netherlands)

Lead one of the GBO P&C Services teams, which is responsible for P&C processes (...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

passion for working with people and successfully leading them by example
strong knowledge of HR/Payroll environment (with min. 3 years of experience)
communication in English is a strong point
passion for people and enjoy working in a vibrant and changing environment
passion for transition and leading the change
service oriented and customer focused background
understanding and passion for IKEA values

Job Responsibility

lead the country P&C Netherlands team to deliver services according to the service levels agreed with the client
proactively provide to a country required competence and lead solutions and initiatives implementation
maintain and develop P&C competence in your team
resolve first level and escalate, when necessary, follow up on the status of outstanding issues
manage the continuous improvement of process and working routines
recruit competent new co-workers
take an active role in coaching and developing PA/PY P&C staff knowledge, skills, and competence
be responsible for coordination of trainings, keeping high level of motivation and other activities related with team leading
active participation & coordination in relevant project deliverables
be a part of a work environment where the IKEA culture is a strong and living reality

What we offer

hybrid working model
fantastic office furnished with IKEA furniture
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment
flexible working hours
annual appreciation bonus dependent on performance
home work allowance
cafeteria system
Tack! loyalty programme

Fulltime

Account Maintenance Team Leader

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in managing a team
Client facing experience / background
Excellent Customer Focus and to be able to evidence deliverables
Experience in delivering change and managing people through the different stages
Results orientation - evidence of proactively driving projects is their conclusion
Negotiation, decision making and problem-solving skills
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified

Job Responsibility

Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s
Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels
Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics
Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks
Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model
Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities

What we offer

Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Sport and team recreation activities, Sport Card
Access to an array of learning and development resources
A chance to make a difference with various affinity networks and charity initiatives

Fulltime

Commercial Team Leader

Lawes are currently working with a highly regarded Insurance Broker who have an ...

Location

United Kingdom , Berkshire

Salary:

50000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

A minimum of 3 years’ experience of managing a team is essential
Cert CII qualified or willing to work towards
Good knowledge of Word Microsoft and other business tools would be an advantage
Must have a very professional attitude & telephone manner

Job Responsibility

Supervise daily operations of the team to ensure targets and service levels are met or exceeded
Monitor and evaluate team performance, providing coaching, feedback, and development plans
Handle complex queries and resolve escalations in a timely and professional manner
Ensure compliance with all regulatory and internal policies and procedures
Collaborate with senior management to implement strategic initiatives and process improvements
Prepare reports and analyse data to identify trends, areas of improvement, and success metrics
Motivate team members to maintain high levels of engagement and performance
Conduct regular team meetings and one-on-ones to communicate goals, updates, and expectations
Support recruitment, onboarding, and training of new team members

What we offer

Flexible work pattern with only 3 days a week in the office
Clear training programme in place

Fulltime

Team Leader

The Team Leader will be responsible for managing and overseeing the activities o...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Direct line management for Helpware with a size of 10-15 agents
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching
Regularly review and analyze performance to drive effectiveness and address areas for opportunities
Ensure that agents have an understanding of the company’s mission and vision and behavioral aspects that play a major role in their yearly performance evaluation/reviews
Oversee effective implementation of staffing plan and schedule adherence in accordance with business needs within Helpware stakeholders
Nurture a culture within the team that demonstrates alignment with leadership principles. One that is able to tie company decisions and to leadership principles and tenets
Must have excellent time management skills
Quick to adapt to a fast pace environment while working to learn quickly how to manage multiple tasks
Must have excellent project management skills and client management

Job Responsibility

Monitors the performance of each team member against specified account/program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained or exceeded
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates)
Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company

Fulltime

Client Services Team Leader

APM Employment Services

Location:
Australia , Brisbane

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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