Client Services Team Leader Jobs

Client Services Team Leader

Assure

Location:
Australia, Brisbane

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you a Team Leader with a passion for delivering exceptional Customer experiences? Assure is seeking a dynamic Client Services Team Leader ensuring efficient service to our clients and customers via different contact channels and correspondence. You will actively coach and develop your team to support and educate our clients and customers across various workgroups within APM focusing on first contact resolution, retention and turnaround time targets. Working within the contact centre environment, you will work closely with the Client Services Manager and oversee daily operations of your teams, including real time management, daily and weekly planning.

Job Responsibility:

Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
Oversee daily operations including real-time management, planning, and resource allocation
Identify and implement business improvement opportunities to enhance service delivery
Manage performance through performance monitoring, system audits and quality assurance measures
Drive employee engagement, culture, and professional development initiatives
Ensure compliance with WHS, quality, and contractual standards

Requirements:

Experience in leading teams
Excellent organisational and time management skills
Excellent interpersonal and communication skills
Demonstrated customer service experience preferred
Sound statistical/analytical skills
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

Nice to have:

Demonstrated customer service experience preferred
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

What we offer:

Supported by a values-driven culture
Opportunities for professional growth
Collaborative leadership team that empowers you to succeed

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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