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Robert Half Logo Robert Half · IT - Administration

Client Services Support II

United States, Troy · Job Posted January 02, 2026
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Job Responsibility

  • Interface directly with customers to provide day-to-day IT support
  • Offer MAC support, requiring self-initiative and the ability to follow directions
  • Travel to different sites as needed to provide support
  • Maintain an accurate record of customer credit and resolve customer inquiries
  • Monitor customer accounts and take appropriate action
  • Provide 'White Glove Support' for Executive members of the client base as needed
  • Contribute to updating existing processes to streamline support as per business requirements
  • Provide 2nd level MAC support as well as PC and some infrastructure support
  • Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment
  • Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs
  • Maintain physical inventory of company IT equipment and mobile devices accurately for the site
  • Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms

Requirements

  • Demonstrated experience in Customer Service
  • Excellent Communication and Communication Skills
  • Knowledge of Office Functions and Documentation
  • Proficiency in Microsoft Office Suite
  • Experience in Project Management
  • Strong Leadership Skills
  • Ability to Troubleshoot and Resolve Issues
  • Proven track record of driving Progress in a business environment
  • Familiarity with Networking and Active Directory
  • Willingness to Travel as required
  • Commitment to ensuring Customer Satisfaction
  • Ability to provide Deskside Support
  • Demonstrated ability to Execute tasks effectively
  • Experience working with C-Suite executives
  • Knowledge of SAP R/3 system
  • Understanding of Configuration Management
  • Proficiency in Windows OS
  • Knowledge of Storage systems and technologies
  • Experience in Streamlining processes
  • Willingness to provide Onsite support when necessary

Nice to have

Experience in the Construction industry is a plus

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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