Client Services Support II

• Interface directly with customers to provide day-to-day IT support
• Offer MAC support, requiring self-initiative and the ability to follow directions
• Travel to different sites as needed to provide support
• Maintain an accurate record of customer credit and resolve customer inquiries
• Monitor customer accounts and take appropriate action
• Provide 'White Glove Support' for Executive members of the client base as needed
• Contribute to updating existing processes to streamline support as per business requirements
• Provide 2nd level MAC support as well as PC and some infrastructure support
• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment
• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs
• Maintain physical inventory of company IT equipment and mobile devices accurately for the site
• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms

• Demonstrated experience in Customer Service
• Excellent Communication and Communication Skills
• Knowledge of Office Functions and Documentation
• Proficiency in Microsoft Office Suite
• Experience in Project Management
• Strong Leadership Skills
• Ability to Troubleshoot and Resolve Issues
• Proven track record of driving Progress in a business environment
• Familiarity with Networking and Active Directory
• Willingness to Travel as required
• Commitment to ensuring Customer Satisfaction
• Ability to provide Deskside Support
• Demonstrated ability to Execute tasks effectively
• Experience working with C-Suite executives
• Knowledge of SAP R/3 system
• Understanding of Configuration Management
• Proficiency in Windows OS
• Knowledge of Storage systems and technologies
• Experience in Streamlining processes
• Willingness to provide Onsite support when necessary

Experience in the Construction industry is a plus

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan