Client Services Supervisor Job at 360 Resourcing Solutions (Cardiff)

Client Services Supervisor

We’re looking for a polished and personable Client Services Supervisor to join t...

Location

United Kingdom , Liverpool

Salary:

32782.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload

Job Responsibility

Lead and manage a team of 4, providing guidance, support and development opportunities
Conduct regular one-to-ones with team members to discuss performance, provide feedback, and identify training needs
Lead by example in delivering a warm, courteous and prompt service to all internal and external clients
Oversee call handling for all Call Services, ensuring calls are answered professionally and within agreed SLAs
Act as an escalation point for complex or sensitive client enquiries
Build and maintain strong relationships with clients, PA’s, bookers, and senior stakeholders across all sites
Monitor team inboxes and call queues to ensure emails and enquiries are actioned accurately and within SLA
Identify service issues or trends and implement corrective actions
Oversee the management and administration of meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and effective utilisation of space
Ensure the end-to-end coordination of meeting room bookings and events is delivered in line with service level agreements

What we offer

Exclusive travel and grocery discounts
Life assurance
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

Client Services Supervisor

An opportunity to join AFH Wealth Management, one of the UK’s leading independen...

Location

United Kingdom , Bromsgrove

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to guide and develop a team effectively by mentoring and upskilling where necessary
Ability to build strong working relationships within a fast-paced environment
Experience in financial services administration, preferably within an IFA firm
An understanding of FCA regulations and compliance requirements
Excellent organisational and time management skills
Strong interpersonal skills with ability to use clear and concise language in both verbal and written communication
Experience using both Microsoft applications and industry-specific software (e.g., Outlook, Teams and Xplan, Provider Platforms etc)

Job Responsibility

Lead, support, and motivate a team of Client Service Executives and Client Service Administrators
Oversee allocation of workloads and manage team capacity to ensure efficient service delivery of all administrative and technical support request from our Financial Advisers
Conduct regular team meetings to discuss process change recommendation, issues, and best practices
Ensure all administrative tasks, including client onboarding, policy administration, New Business submission and document management, are completed accurately and on time
Monitor compliance with FCA regulations and internal policies, addressing any risks or breaches
Act as a point of escalation for complex queries from administrators, clients, and financial advisers
Promote and encourage a positive work environment amongst team members and advisers, ensuring co-operation, efficiency and outstanding service is always delivered.

What we offer

Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service
Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties
Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit
Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service
Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits
Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals
Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses

Fulltime

Client Services Supervisor

An opportunity to join AFH Wealth Management, one of the UK’s leading independen...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to guide and develop a team effectively by mentoring and upskilling where necessary
Ability to build strong working relationships within a fast-paced environment
Experience in financial services administration, preferably within an IFA firm
An understanding of FCA regulations and compliance requirements
Excellent organisational and time management skills
Strong interpersonal skills with ability to use clear and concise language in both verbal and written communication
Experience using both Microsoft applications and industry-specific software (e.g., Outlook, Teams and Xplan, Provider Platforms etc)

Job Responsibility

Lead, support, and motivate a team of Client Service Executives and Client Service Administrators
Oversee allocation of workloads and manage team capacity to ensure efficient service delivery of all administrative and technical support request from our Financial Advisers
Conduct regular team meetings to discuss process change recommendation, issues, and best practices
Ensure all administrative tasks, including client onboarding, policy administration, New Business submission and document management, are completed accurately and on time
Monitor compliance with FCA regulations and internal policies, addressing any risks or breaches
Act as a point of escalation for complex queries from administrators, clients, and financial advisers
Promote and encourage a positive work environment amongst team members and advisers, ensuring co-operation, efficiency and outstanding service is always delivered.

What we offer

Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service
Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties
Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit
Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service
Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits
Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals
Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses

Fulltime

New

Supervisor - Client Relations Center

The Client Relations Center (CRC), an essential part of the eCommerce team, play...

Location

United States , Manhattan

Salary:

66560.00 - 77653.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

Minimum 3 years of client service or contact center experience required, preferably in a luxury or high-touch setting
Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
Collaborative spirit and strong work ethic
thrives in a dynamic, team-oriented culture
Knowledge of French is a plus

Job Responsibility

Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries
Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations
Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities
Review data to identify performance trends, client pain points, and areas for optimization
Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement
Partner with Training and eCommerce teams to enhance product knowledge, omnichannel processes, and service excellence
Provide real-time coaching and contribute to team trainings and quarterly team meetings
Monitor daily/weekly/monthly team performance, KPI dashboards and workflow compliance
Jump into the queue when needed and assist with special projects or operational priorities
Take part in hiring, onboarding, and mentoring new team members

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more

Fulltime

Commercial Cleaning Supervisor (Client Relations)

Are you a hands-on leader with a knack for building great client relationships a...

Location

Australia , Townsville

Salary:

Not provided

Randstad

Expiration Date

July 02, 2026

Requirements

Proven experience in commercial cleaning (specifically specialized/periodical cleaning)
solid understanding of chemical use and equipment
experience supervising, training, and motivating teams
valid Open QLD Driver's License
strong commitment to WHS practices
Secondary School/High School education

Job Responsibility

Visiting regular, existing clients to identify extra service needs and upsell periodic cleaning opportunities
contacting previous clients and following up on unsuccessful quotations to reactivate accounts and generate new work
organising monthly periodical jobs straight from the master calendar and calling clients to initiate and confirm bookings
assisting with writing and setting up detailed, accurate periodical job sheets
coordinating the staff, specialized equipment, and vehicles required to complete scheduled works efficiently
helping recruit, train, and develop specialized staff teams to safely and effectively carry out periodic cleaning services

Fulltime

!

Security & Guest Services Supervisor

The Security & Guest Services Supervisor supports the Security Manager by overse...

Location

United States , Rochester

Salary:

40000.00 - 45000.00 USD / Year

Legends Global

Expiration Date

Until further notice

Requirements

2–3 years of experience in security, public safety, law enforcement, military, or venue/event security
At least 1–2 years in a supervisory or team lead role
Experience creating staff schedules and managing shift coverage
Experience writing incident reports and enforcing policies
Demonstrated ability to de-escalate conflict and manage high-pressure situations
Ability to work a flexible, event-driven schedule, with primary availability during evenings and weekends
Demonstrated ability to lead, motivate, and hold staff accountable to successfully achieve Security Department goals and performance standards
Ability to professionally represent the Security & Guest Services Department with integrity and sound judgment at all times
Proven ability to build and maintain strong working relationships with employees, department leaders, and cross-functional teams throughout the organization
Ability to work independently, assess dynamic situations quickly, and implement appropriate and timely solutions

Job Responsibility

Oversee daily operations of the Guest Relations Desk and building security functions, with primary focus on evening and event coverage
Serve as the on-duty Security Event Lead, supervising Security Officers and Guest Services staff during events
Assist with recruitment, hiring, training, scheduling, payroll, and overall staff supervision
Ensure Security Guards consistently follow department and company policies and procedures as established by the Security Manager and Director of Events & Production
Monitor officer performance and daily responsibilities to ensure operational standards are met
Hold team members accountable for policy violations or performance deficiencies
administer corrective and disciplinary action when necessary
Create and review detailed incident and accident reports for all occurrences on property
Conduct weekly audits of security documentation to ensure accuracy, organization, and proper record retention
Ensure all documents are neatly and accurately filed for future reference

What we offer

medical
dental
vision
life and disability insurance
paid vacation
401k plan

Fulltime

Event Services Client Account Manager

Allied Universal Event Services ® is hiring a Client Account Manager. This posit...

Location

United States , Minneapolis-St. Paul-Bloomington

Salary:

65000.00 - 75000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Event Services Client Account Manager

Allied Universal® is hiring a Client Account Manager. This position is responsib...

Location

United States , Cleveland

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of event management, event operations, and/or event supervisory experience
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow customer relationships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Job Responsibility

Supervise the day-to-day event operations and staffing of an assigned client site
Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
Build, improve, and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or event with our client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs via Requisition Form
assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Client Services Supervisor

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