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14forty Logo 14forty · Customer Service

Client Services Specialist

United Kingdom, Liverpool Employment contract 29754.00 GBP / Year · Job Posted June 15, 2026
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Job Description

We’re looking for a polished and personable Client Services Specialist to join the Rapport team at a prestigious Liverpool client site, supporting a leading accountancy and business advisory firm. This role suits someone who enjoys creating positive first impressions, building rapport with guests, and delivering consistently high standards in a professional environment.

Job Responsibility

  • Switchboard / Call Services: Provide a warm, courteous and prompt service to all internal and external clients
  • Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
  • Handle all incoming enquiries for any of the Call Services
  • Meeting Room Reservations, Events & Central Bookings: Build relationships with clients, PA’s and bookers across all sites
  • Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space
  • Fully support and assist the booker with all room bookings and events
  • Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements
  • Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements
  • Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary
  • Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s
  • Liaise with internal stakeholders, including Facilities, IT, and catering teams, to ensure the effective delivery of meetings and events
  • Attend meetings with bookers regarding events if required
  • Check, read and action e-mails from the team mailbox regularly and on a timely basis within the SLA
  • Facilities Helpdesk: Support, maintain and update the Helpdesk call logging, the Central Reservations room booking system, Video Conference and Telephone systems
  • Log, raise, and monitor Facilities Helpdesk tickets relating to meeting rooms, equipment, or building issues, ensuring timely resolution in line with agreed SLAs
  • Act as a point of contact between clients, bookers, and Facilities teams, clearly communicating issues, priorities, and resolution updates
  • Track and follow up on outstanding helpdesk requests to ensure completion prior to meetings or events
  • Accurately update helpdesk systems with relevant information, actions taken, and outcomes to maintain clear audit trails
  • Escalate urgent or critical facilities issues appropriately to minimise disruption to meetings, events, and business operations.

Requirements

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
  • Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
  • Display excellent personal presentation and interpersonal skills
  • Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
  • Demonstrate the ability to work independently and manage own workload.

What we offer

  • Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
  • Benefit from a contributory pension scheme for a stable financial tomorrow
  • Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
  • Unlock endless learning and development opportunities to elevate your career
  • Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
  • Take one paid day off annually to support a cause you’re passionate about
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