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We are looking for a dedicated Client Services Specialist to join our team in Miami, Florida. In this role, you will play a pivotal part in supporting clients and ensuring they receive the assistance they need, while maintaining confidentiality and a high standard of conduct. This is a Contract to permanent position within the detail-oriented services industry, offering the opportunity to grow and contribute to our mission of providing exceptional legal support.
Job Responsibility:
Conduct interviews with clients to assess their needs and circumstances
Screen applicants for eligibility and provide guidance on next steps
Refer clients to appropriate resources or services based on their specific situations
Distribute educational materials and general information to applicants for self-help purposes
Assist with clinics and outreach events organized by the program
Perform intake duties at designated outreach sites as required
Communicate effectively with clients, ensuring respect and confidentiality are upheld
Utilize the case management system to manage and document client interactions
Collaborate with team members to promote a spirit of teamwork and cooperation
Adhere to supervisor directions and organizational protocols in daily tasks
Requirements:
Bachelor’s degree required
At least one year of relevant experience in legal support or client services
Ability to screen clients accurately and make appropriate referrals
Excellent communication skills with a detail-oriented and service-oriented approach
Proficiency in utilizing case management systems
knowledge of Legal Server is a plus
Fluency in Spanish or Haitian Creole is highly desirable
Demonstrated dependability and ability to maintain a regular and prompt work schedule
Nice to have:
Fluency in Spanish or Haitian Creole
knowledge of Legal Server
What we offer:
medical, vision, dental, and life and disability insurance