Client Services Specialist, Randstad

Randstad

Location:
Canada, Montreal

Category:
Customer Service

Contract Type:
Employment contract

Salary:

50000.00 - 65000.00 USD / Year

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Job Description:

Join a respected organization where trust, responsiveness, and service excellence are prioritized. The role involves managing client inquiries, optimizing customer satisfaction, and growing in a stable, mission-driven environment.

Job Responsibility:

Be the main point of contact for clients and partners, handling inquiries via phone, email, and online platforms
Ensure a seamless experience with quick, efficient, and professional service
Take full ownership of cases and aim for: High First Contact Resolution (FCR) 75%+, Strong Customer Satisfaction (CSAT) results 85%+
Collaborate with internal teams to resolve more complex inquiries
Document all interactions thoroughly and follow up proactively
Represent the company with discretion, empathy, and accuracy

Requirements:

Fluently bilingual in French and English – spoken and written
3+ years of experience in a professional, client-facing role (financial services, legal, insurance, or consulting)
Proficient with CRM tools, Microsoft Office Suite, and email management systems
Strong communication and documentation skills
Detail-oriented, analytical, and solutions-driven

What we offer:

Salary: $50,000–$65,000/year (depending on experience)
Hybrid work model – centrally located Montreal office
Full benefits package – insurance, RRSP, wellness incentives
Clear growth path and professional development support
A respectful culture that prioritizes quality, not call quotas

Additional Information:

Job Posted:
June 03, 2025

Expiration:
July 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Services Specialist

Randstad

Location:Canada, Montreal

Category:Customer Service

Contract Type:Employment contract