Client Services Specialist, Robert Half

Client Services Specialist

Robert Half

Location:
United States, Hartland

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries.

Job Responsibility:

Coordinate with internal teams to understand requirements and liaise with external vendors for execution
Review and confirm details on production plans in collaboration with internal teams and vendors
Create comprehensive job layouts and purchase orders
Organize the internal job approval process
Engage with multiple departments and partners for follow-ups to ensure the completion of production items
Detail the production process, ensuring the status of the operation is easily accessible and transparent
Acquire a comprehensive understanding of internal software systems
Manage and review reports to monitor the progress of projects and production jobs
Provide exemplary customer service
Perform data entry and order entry tasks
Handle email correspondence with efficiency and professionalism

Requirements:

Minimum of 2 years of experience in a similar role in the IT Software industry
Proficient in Customer Service
Strong Data Entry skills
Previous experience in Order Entry
Excellent Email Correspondence skills
Bachelor's degree in IT, Business, or a related field is preferred
Familiarity with IT Software systems and platforms
Ability to work in a fast-paced environment and manage multiple tasks
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work well in a team and independently when required
Willingness to continuously learn and stay updated with industry trends and new technologies

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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