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Client Services Secretary

United States, Woodbridge · Job Posted March 04, 2026
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Job Description

We are looking for a dedicated and detail-oriented Client Services Secretary to join our team. As part of this contract position, you will play a vital role in supporting patient services within multiple departments, including outpatient and geriatric care. This role requires excellent organizational skills and a commitment to delivering exceptional customer service in a detail-oriented healthcare environment.

Job Responsibility

  • Assist patients with checking in and out for their scheduled appointments
  • Gather and input accurate patient demographic and insurance information
  • Verify patient insurance coverage and ensure all necessary authorizations are obtained
  • Schedule appointments using Insight software and maintain an organized calendar
  • Provide calm and empathetic customer service to patients, including those in crisis situations
  • Guide patients through registration processes with attention to detail and care
  • Manage office supply inventory and place orders as needed
  • Perform data entry tasks and generate reports to support department operations

Requirements

  • Minimum of a few years of relevant experience in a similar role
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
  • Familiarity with medical records scheduling systems is preferred
  • Strong customer service skills with the ability to handle patient interactions effectively and patiently
  • Excellent written and verbal communication skills
  • Experience with insurance verification, referrals, and authorizations is highly desirable
  • Ability to remain attentive to detail and composed in high-pressure situations
  • Strong organizational and time management abilities with a focus on accuracy

Nice to have

  • Familiarity with medical records scheduling systems
  • Experience with insurance verification, referrals, and authorizations

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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