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We are looking for a dedicated and detail-oriented Client Services Secretary to join our team. As part of this contract position, you will play a vital role in supporting patient services within multiple departments, including outpatient and geriatric care. This role requires excellent organizational skills and a commitment to delivering exceptional customer service in a detail-oriented healthcare environment.
Job Responsibility:
Assist patients with checking in and out for their scheduled appointments
Gather and input accurate patient demographic and insurance information
Verify patient insurance coverage and ensure all necessary authorizations are obtained
Schedule appointments using Insight software and maintain an organized calendar
Provide calm and empathetic customer service to patients, including those in crisis situations
Guide patients through registration processes with attention to detail and care
Manage office supply inventory and place orders as needed
Perform data entry tasks and generate reports to support department operations
Requirements:
Minimum of a few years of relevant experience in a similar role
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Familiarity with medical records scheduling systems is preferred
Strong customer service skills with the ability to handle patient interactions effectively and patiently
Excellent written and verbal communication skills
Experience with insurance verification, referrals, and authorizations is highly desirable
Ability to remain attentive to detail and composed in high-pressure situations
Strong organizational and time management abilities with a focus on accuracy
Nice to have:
Familiarity with medical records scheduling systems
Experience with insurance verification, referrals, and authorizations
What we offer:
medical, vision, dental, and life and disability insurance