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Client Services Representative

United States, Rochester · Job Posted May 06, 2026
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Job Description

We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive experience from initial inquiry through final booking. This position is fully remote and well suited for individuals who enjoy helping others, managing details, and working in a flexible environment. You will communicate directly with clients to understand their needs, provide recommendations, and help organize travel plans that align with their preferences and budget.

Job Responsibility

  • Responding to client inquiries
  • researching travel options
  • coordinating and confirming reservations
  • maintaining consistent follow-up communication
  • ensuring accuracy in booking details
  • providing support throughout the planning process

Requirements

  • Detail-oriented
  • self-motivated
  • comfortable using online systems and digital tools
  • strong communication, organization, and time management skills
  • ability to work independently while managing multiple clients

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