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Client Services Representative

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Parking Network B.V.

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Location:
Dominican Republic , Santo Domingo

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join Our Flash Team as a Client Services Representative in the Dominican Republic! Flash is seeking a Client Services Representative who is passionate about delivering exceptional customer service. In this role, you will manage inbound calls and emails, assist with product-related questions, and resolve operational support issues — ensuring every client feels supported and valued. As a client-facing representative, you will play a key role in shaping the customer experience and representing Flash with professionalism and care in every interaction. At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Santo Domingo team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Job Responsibility:

  • Provide remote applications support via email and phone
  • Assist customers with basic software and hardware troubleshooting
  • Accurately document customer interactions (calls, follow-ups, escalations, reporting) Flash ticketing system
  • Prioritize and manage customer inquiries to ensure the most urgent cases receive timely attention and service levels are consistently met
  • Escalate complex issues that cannot be resolved at the frontline, while providing clear documentation to enable faster resolution by the next support tier
  • Contribute to the client knowledge base by documenting common requests, incidents, resolutions, and work-arounds — helping both customers and teammates solve problems more efficiently

Requirements:

  • Basic troubleshooting of software and hardware issues
  • Prior technical and customer support experience
  • Working knowledge of iOS and Windows PC environments and their components
  • Experience using ticketing systems
  • 2+ years of customer service or technical support experience (technology, SaaS, or help desk preferred)
  • Bilingual in Spanish and English (written and spoken, business-level)
  • High School diploma or equivalent (higher education or certifications a plus)
  • Spoken and written fluency in English and Spanish required
What we offer:
  • Hybrid schedule at our new office in Metro Plaza
  • Private Medical Insurance (Humano) – supplemental coverage
  • Gym & Meal subsidies to support work–life balance
  • Competitive salary + annual base bonus
  • Vacation bonus and all legal Dominican benefits

Additional Information:

Job Posted:
January 15, 2026

Expiration:
February 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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