Client Services Representative

• Establish rapport and maintain routine, meaningful contact with client partners
• Consult with Talent Suppliers to identify opportunities to grow their business and enhance the People2.0 service experience
• Produce and maintain account plans and growth strategies
• Develop and maintain an understanding of primary client partner value drivers
• Document all interactions and use the information to improve service and outcomes
• Maintain expert understanding of contractual terms, financial particulars, and industry knowledge
• Create and maintain documentation of client account profiles and account plans articulating how to service each client
• Monitor and adhere to internal standard operating procedures with a continuous-improvement mindset, recommending and implementing improvements for efficiency and streamlining
• Identify and communicate opportunities to expand services in ways that add value, increase satisfaction, and help ensure client growth and retention
• Analyze metrics to ensure compliance to any contractual KPI or SLA requirements
• Prepare and conduct Business Reviews with client partners to review trends and align on roadmap
• Educate Talent Suppliers and understand relevant best practices and standard operating procedures
• Keep abreast of industry market developments to provide strategic advice to client partners
• Accept service calls and inquiries from client partners and manage appropriate follow-up and resolution
• Identify urgent and critical issues that require escalation to HR, Risk, Legal or other Department Leaders, and promptly escalate those issues according to company policy
• Manage service issues with a measured, controlled approach to deescalate and resolve efficiently
• Serve as the internal client liaison with internal teams to ensure their understanding of partnership needs

• Bachelor’s degree or commensurate experience required
• 4+ years’ experience with roles within the contingent workforce or/and client services environment
• Strong practical knowledge of the contingent workforce industry (staffing, recruitment preferred)
• Awareness of the EOR/AOR landscape preferred
• Adequate understanding of HR and employment law
• Ability to lead initiatives, prioritize and manage multiple priorities independently
• Superior oral and written communication skills
• Ability to effectively consult with internal and external stakeholders: listening, collaborating, analyzing, defining needs, and solutioning
• Strong results orientation and accountability for outcomes
• Empathy, patience, and active listening skills
• Commitment to inclusion and open collaboration
• Optimistic and future focused, comfortable with change
• Strong service orientation and a natural ability to cultivate relationships
• Results-orientation

Awareness of the EOR/AOR landscape preferred

• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Voluntary life insurance
• Flexible Work Program (work from home and hybrid options)
• Many more ancillary benefits