Client Services Representative Job at Robert Half (Saddle Brook, New Jersey)

Job Description

We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you.

Job Responsibility

Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance
Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders
Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations
Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed
Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently
Document all client interactions and follow-ups thoroughly to support seamless communication and resolution
Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes
Stay updated on company policies and procedures to deliver consistent and accurate service
Identify opportunities for process improvement and contribute to enhancing the overall customer experience

Requirements

Proven experience in customer service, preferably in a call center environment
Strong skills in managing inbound and outbound calls professionally and efficiently
Ability to handle documentation accurately and maintain organized records
Familiarity with issue tracking systems and their operational use
Excellent interpersonal and communication skills to interact effectively with clients and team members
Analytical skills to perform initial reviews of inquiries and escalate when necessary
Detail-oriented mindset with a focus on maintaining data accuracy and system integrity
Capacity to adapt to changing priorities and work collaboratively in a team environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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