Client Services Representative II Jobs

Clay Lacy Aviation

Location:
United States, Santa Ana

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

26.29 - 30.50 USD / Hour

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Job Description:

The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR’s demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task.

Job Responsibility:

All responsibilities of Client Services Representative I
Serves as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience
Establish long-term, trusted relationships by delivering the highest level of personalized service
Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction
Contribute to the training and development of CSR I and other FBO employees
Resolve customer complaints and escalate to supervisor as needed
Daily involvement in interdepartmental huddle calls
Activity work between Client Services team, Concierge, and Line Service to promote highest client Experience
Valet/ Greeter vehicle and inventory management
Actively involved in the continuous safety requirements as per LAWA and CLA policies
Produce daily reports as needed by Management
Perform nightly specific duties as required by closing check list
FBO 360/HUB- Billing of all clients and assist with any billing disputes
Track and update all notes pertaining to Airport restrictions and addendums
Perform duties for Accounting- Corridor
Other responsibilities as requested or assigned

Requirements:

Must have a valid C Class Driver’s license with a clean driving record
This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays
Excellent communication skills with fluency in reading, writing, and spoken English
Excellent personal presentation and interpersonal skills
Highly computer literate and proficient in Microsoft Suite
Strong organizational skills
Highly detail-oriented
Comfortable working independently
Thrives in a fast-paced environment
Adept problem solver
Deadline driven
High school diploma or equivalent required
College degree in Hospitality or equivalent preferred
Three to five years of aviation client relations experience preferred. Candidates from the luxury hotel or broader luxury hospitality industry will also be considered if coming from outside aviation
Must pass pre-employment drug testing and background check

Nice to have:

College degree in Hospitality or equivalent
Three to five years of aviation client relations experience
Experience from the luxury hotel or broader luxury hospitality industry

What we offer:

Eligible for comprehensive benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Services Representative II