Client Services Representative I

• Greets passengers, pilots, and flight attendants
• Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations
• Arrange fuel orders and other ground services for the aircraft
• Answer customer emails and phone calls in a timely manner
• Perform Operator duties as required
• Ensure clients have a smooth reservation, arrival, and departure experience
• Knowledge of Clay Lacy Aviation operations and attention to detail
• Performs other front of house functions
• Maintains Lobby clean and replenished
• Other responsibilities as requested or assigned
• Other duties and tasks assigned

• High school diploma or equivalent
• One + years of aviation client relations experience preferred
• luxury hotel or other luxury hospitality industry background will be considered
• Must have a valid C Class Driver’s license with a clean driving record
• Must pass pre-employment drug testing and background check
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays
• Excellent communication skills with fluency in reading, writing, and spoken English
• Excellent personal presentation and interpersonal skills
• Highly computer literate and proficient in Microsoft Suite
• Strong organizational skills
• Highly detail-oriented
• Comfortable working independently
• Thrives in a fast-paced environment
• Adept problem solver
• Deadline driven

Associate degree preferred

• Eligible for comprehensive benefits
• We are committed to supporting employees in their adoption of a healthier and more active lifestyle