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Robert Half Logo Robert Half · Customer Service

Client Services Representative – Mental Health Services

United States, Saint Petersburg 18.00 USD / Hour · Job Posted May 27, 2026
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Job Description

This role serves as the first point of contact for clients, guests, and staff entering the facility or calling for assistance. Many individuals seeking services may be experiencing difficult or emotional situations, so we are looking for candidates who are warm, patient, empathetic, and able to remain calm under pressure.

Job Responsibility

  • Welcome and check in clients, guests, and staff in a friendly and detail oriented manner
  • Answer incoming calls and direct calls appropriately
  • Schedule, confirm, and follow up on appointments
  • Make outbound calls to clients regarding appointments and messages
  • Collect payments, issue receipts, and balance cash drawer
  • Update client information accurately in the system
  • Support clinical staff to maintain smooth client flow throughout the day
  • Assist with follow-up on pending client concerns or issues
  • Distribute and collect client satisfaction surveys
  • Complete data entry and documentation within Avatar system
  • Perform opening and closing procedures as assigned
  • Provide coverage at additional locations when needed

Requirements

  • Medical, healthcare, or behavioral health office experience required
  • Strong customer service and communication skills
  • Experience working with upset, emotional, or high-needs individuals preferred
  • Comfortable in a high-volume front desk and phone environment
  • Ability to multitask and remain organized throughout the day
  • Experience with scheduling systems, EMR/EHR platforms, or medical office operations is a plus

Nice to have

  • Experience working with upset, emotional, or high-needs individuals
  • Experience with scheduling systems, EMR/EHR platforms, or medical office operations is a plus

What we offer

  • Mileage reimbursement for travel during the workday
  • Medical, vision, dental, life and disability insurance (for contract/temporary professionals)
  • 401(k) plan (for contract/temporary professionals)
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