CrawlJobs Logo

Client Services Operations Manager

nttdata.com Logo

NTT DATA

Location Icon

Location:
South Africa , Durban

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Client Services Operations Manager plays a crucial role in managing service delivery and ensuring client satisfaction within a technology services environment. With a minimum of 8 years of experience, the ideal candidate will have strong expertise in service management, stakeholder engagement, and operational efficiency. Key responsibilities include managing service level agreements, analyzing operational data, and implementing strategies for service improvement. A certificate in Information Technology or Business Administration and ITIL foundation certification are required for this role.

Job Responsibility:

  • Manage the Service Delivery process
  • Manage strategy implementation
  • Transition of service contracts
  • Set financial targets
  • Manage stakeholder relationships
  • Ensure client satisfaction
  • Ensure operational efficiency
  • Dashboards all key Metrics and manages the about to be breached situations
  • Ensures that services are meet the stated service level agreement (SLA) levels
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans
  • Balances the needs of the client with the strategic direction of the organization
  • Understands the core issues affecting the client and works with the relevant service teams to resolve
  • Identifies needs, risks and issues and proposes appropriate solutions and courses of action
  • Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics)
  • Performs any other advanced operational tasks as required by leadership

Requirements:

  • Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
  • Extensive experience in managed services and service delivery environment including technical and service management exposure
  • Track record of effective workshop facilitation and interviewing skills
  • Solid management and leadership experience
  • Possess working knowledge of ITIL with preference to executing in the environment
  • Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
  • Possess knowledge and understanding of IT industry environment and business needs
  • Possess a strong business and commercial orientation with a supporting interest in technology
  • Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
  • Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level
  • Demonstrate a strong client and quality orientation
  • Strong sense of urgency and accountability
  • Broad technical understanding of key Infrastructure and Security components
  • Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment
  • Seasoned experience gained in a service delivery environment including technical and service management exposure
  • Seasoned experience in managing customer escalation situations and objection handling
  • Seasoned Managed Services operations experience
  • Information Technology Certificate or equivalent in Information Technology or Business Administration or related
  • ITIL foundation certification

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Services Operations Manager

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ yrs experience in a Client Services environment, preferably in Custody
  • Relevant knowledge of more than 1 Custody function is highly advantageous
  • Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
  • Experience leading/managing Custody operations or any functional unit within Custody is advantageous
  • Strong Custody knowledge and technical know-how is essential
  • Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
  • The ability to coordinate and lead colleagues in achieving a common objective
  • Exceptionally strong interpersonal and relationship-building skills
  • Experience in dealing in high volume, client sensitive issues
  • Energetic, flexible, collaborative, and proactive
Job Responsibility
Job Responsibility
  • Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
  • Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
  • Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
  • Simplify technology across the group, with key focus on client query tooling, data and reporting
  • Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
  • Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
  • Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
  • Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
  • Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
  • Staff management
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
  • Fulltime
Read More
Arrow Right

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of proven operations experience with strong emphasis on hospitality
  • Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
  • Demonstrated experience in third-party vendor management, client liaison, and relationship management
  • Fundamental understanding of operational controls and associate processes
  • University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
  • Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable
Job Responsibility
Job Responsibility
  • Support operations excellence and vendor management
  • Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
  • Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
  • Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
  • Support management of operational budgets and identify efficiency opportunities
  • Assist in coordinating and implementing Compliance guidelines
  • Support implementation of robust control measures to minimize reputational risk
  • Fulltime
Read More
Arrow Right

Client Services Manager

Global Trade Solutions Department (GTS) is where HSBC began in 1865, when we fin...
Location
Location
Poland , Krakow
Salary
Salary:
Not provided
https://www.hsbc.com Logo
HSBC
Expiration Date
February 13, 2026
Flip Icon
Requirements
Requirements
  • Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning
  • Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
  • Advise clients on trade transactional practices & products
  • Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls
  • Encourage client adoption of self-serve solutions to enable proactive service
  • Understand clients' transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore
  • Monitor client experience, client feedback & service quality.
Job Responsibility
Job Responsibility
  • Deliver Krakow’s GTS strategy and operating model, aligned with the global GTS target operating model
  • Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
  • Handle, own and resolve clients’ transactional queries, issues and complaints
  • Coordinate with Transaction Services staff, GSD, BDMs, RMs and other internal/external staff for service performance and issues
  • Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning
  • Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
  • Advise clients on trade transactional practices & products
  • Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls
  • Encourage client adoption of self-serve solutions to enable proactive service
  • Understand clients' transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore
What we offer
What we offer
  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Fulltime
Read More
Arrow Right

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...
Location
Location
United States
Salary
Salary:
120000.00 - 130000.00 USD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
  • 3+ years in leadership roles managing client services or account management teams
  • 3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
  • Experience managing enterprise accounts with contract values of $1M+ annually
  • Proven track record of achieving 95%+ net revenue retention in enterprise segments
  • Advanced Excel/Google Sheets expertise for data analysis and reporting
  • Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
  • Project management expertise with complex, multi-phase enterprise implementations
  • Executive presence with ability to present to C-suite stakeholders
  • Strong emotional intelligence and conflict management skills
Job Responsibility
Job Responsibility
  • Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
  • Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
  • Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
  • Serve as liaison between the Accounts & Client Services team and Executive Leadership
  • Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
  • Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
  • Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
  • Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
  • Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
  • Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention
What we offer
What we offer
  • Equity is also offered with this role
  • Robust benefits package as part of our Total Rewards approach to compensation
  • Fulltime
Read More
Arrow Right

Merchant Service Operations Manager

Corporate Tools in Post Falls, Idaho is searching for an expert who knows the in...
Location
Location
United States , Post Falls
Salary
Salary:
100000.00 USD / Year
corporatetools.com Logo
Corporate Tools
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years previous experience managing and understanding the full scope of credit card processing, merchant services and independent sales organization
  • Previous experience running an Independent Sales Organization
  • Understand and stay current on industry trends
  • Ability to work in dynamic and fast-paced environment
  • Self motivated, independent learner and critical thinker
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire, and to become fully-vaccinated within three weeks after date of hire, to be considered for the job.
Job Responsibility
Job Responsibility
  • Build an awesome credit card processing service for our clients that doesn’t suck
  • Build and maintain relationship with sponsoring bank and credit card network
  • Develop creative strategies for attracting and retaining clients
  • Help us build a service from agent to ISO
  • Manage product launch and continuously search for ways to offer better service to our clients
What we offer
What we offer
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • Fulltime
Read More
Arrow Right

Graduate - Global Operations & Client Services

The Global Operations and Global Client Service Programme has been designed to h...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
legalandgeneral.com Logo
LegalAndGeneral
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2.1 Degree in any subject
  • Right to work in the UK
  • An analytical and numeracy mindset
  • Excellent communication skills
  • Flexibility and teamwork
  • High energy, dynamism, and commitment
  • Proficiency in IT (Excel, PowerPoint)
  • Organised with effective prioritisation
Job Responsibility
Job Responsibility
  • Overseeing global post-trade activities
  • Supporting Asset Management’s global fund services and reporting
  • Reviewing fund performance calculations
  • Creating material for client pitch and due diligence meetings
  • Producing materials for management updates
  • Managing operational risks and resilience
  • Collaborating on projects
  • Gaining industry accreditation opportunities
What we offer
What we offer
  • Fully funded professional qualification
  • Competitive salary
  • Access to outstanding employee benefits
  • Core skills training
  • Support from line manager
  • Networking opportunities and social events
  • Inclusive culture
  • Opportunities to collaborate with people of diverse backgrounds
  • Guided by leaders with integrity
  • Empowered to develop careers
  • Fulltime
Read More
Arrow Right

Client Services Manager

Our client is a successful boutique asset manager. They are hiring a French spea...
Location
Location
France , Paris
Salary
Salary:
Not provided
stephenbellassociates.com Logo
Stephen Bell Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent French and English
  • Proven experience in institutional or wholesale asset management client services
  • Good understanding of the European asset management industry
  • Interest in financial markets
  • Strong communication and relationship building skills
  • Ability to prioritise and meet multiple deadlines in an entrepreneurial environment
Job Responsibility
Job Responsibility
  • Act as the primary point of contact for institutional and wholesale clients in France and several other European markets
  • Support the completion of RFPs, RFIs, manager and operational DDQs and ad-hoc requests from prospective and existing clients
  • Attend client review meetings and send follow-up reports
  • Deliver client onboarding, including financial analysis and coordination with transfer agents
  • Handle clients enquiries regarding fund features, portfolio management and market data
  • Manage client queries and process their portfolio requests to agreed service levels
  • Undertake monthly reporting for existing clients
  • Work with sales, fund operations and finance to resolve client services issues
  • Produce distribution agreements, platforms registrations and KYC in collaboration with compliance
  • Undertake CRM monitoring and reporting
  • Fulltime
Read More
Arrow Right

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...
Location
Location
Australia , Perth
Salary
Salary:
Not provided
wencomine.com Logo
Wenco (a Hitachi Construction Machinery...
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience with fleet management products on hardware and software applications
  • Ability to handle remote site installations, upgrades, and software support
  • 8+ years’ technical supervisory experience of people and resources
  • Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
  • Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
  • Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
  • Must be eligible to work in Australia
  • Bachelor's degree in Engineering, IT, Business, or relevant discipline
Job Responsibility
Job Responsibility
  • Drive operational excellence in the technical aspects of work performed to support clients
  • Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
  • Lead and manage the regional Services team (and subcontractors as required)
  • Serve as the primary point of contact with clients
  • Plan resource allocation at least 3 months in advance
  • Develop project plans and schedule project goals, milestones, and deliverables
  • Travel to client sites globally as required
  • Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
  • Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
  • Conduct remote support and upgrade procedures
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy