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Client Services Manager

Wenco (a Hitachi Construction Machinery...

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Location:
Australia, Perth

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Reporting to the Director of Global Services, the role of Client Services Manager – Australasia is important for guaranteed quality technical and operational service delivery across Australia, New Zealand, and Southeast Asia. The role is responsible for the coordination of internal cross-functional department interests and activities to meet the requirements and satisfaction of our clients in the delivery, support, and implementation of Wenco solutions, including deployments of Open Autonomy.

Job Responsibility:

  • Drive operational excellence in the technical aspects of work performed to support clients
  • Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
  • Lead and manage the regional Services team (and subcontractors as required)
  • Serve as the primary point of contact with clients
  • Plan resource allocation at least 3 months in advance
  • Develop project plans and schedule project goals, milestones, and deliverables
  • Travel to client sites globally as required
  • Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
  • Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
  • Conduct remote support and upgrade procedures
  • Define custom development requirements for clients
  • Identify and manage support equipment and spares requirements
  • Identify and implement improvements to the business unit
  • Compile monthly operational reports

Requirements:

  • 5+ years’ experience with fleet management products on hardware and software applications
  • Ability to handle remote site installations, upgrades, and software support
  • 8+ years’ technical supervisory experience of people and resources
  • Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
  • Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
  • Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
  • Must be eligible to work in Australia
  • Bachelor's degree in Engineering, IT, Business, or relevant discipline

Nice to have:

  • Project Management certification with PMP and PMI-ACP or equivalent
  • Certificate or diploma in project management

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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