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Reporting to the Director of Global Services, the role of Client Services Manager – Australasia is important for guaranteed quality technical and operational service delivery across Australia, New Zealand, and Southeast Asia. The role is responsible for the coordination of internal cross-functional department interests and activities to meet the requirements and satisfaction of our clients in the delivery, support, and implementation of Wenco solutions, including deployments of Open Autonomy.
Job Responsibility:
Drive operational excellence in the technical aspects of work performed to support clients
Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
Lead and manage the regional Services team (and subcontractors as required)
Serve as the primary point of contact with clients
Plan resource allocation at least 3 months in advance
Develop project plans and schedule project goals, milestones, and deliverables
Travel to client sites globally as required
Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
Conduct remote support and upgrade procedures
Define custom development requirements for clients
Identify and manage support equipment and spares requirements
Identify and implement improvements to the business unit
Compile monthly operational reports
Requirements:
5+ years’ experience with fleet management products on hardware and software applications
Ability to handle remote site installations, upgrades, and software support
8+ years’ technical supervisory experience of people and resources
Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
Must be eligible to work in Australia
Bachelor's degree in Engineering, IT, Business, or relevant discipline
Nice to have:
Project Management certification with PMP and PMI-ACP or equivalent
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