Client Services Manager Job at Captify (Sydney)

Job Description

This is an exciting and crucial role for Captify Australia’s growth, leading the charge on account development and ensuring that every piece of business won is taken care of and retained. We’re looking for a blend of skillsets that involve great communication, ability to identify revenue blockers and a knack for identifying an upsell or growth opportunity. We’re in a high growth start up phase and so the right candidate needs to demonstrate their willingness to get their hands dirty and hustle - the rewards are the incredible opportunity to help build a culture and develop your career quickly along with the business.

Job Responsibility

Primary point of contact for agency clients on existing live accounts
Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
Upweight - responsible for pushing campaign specific upweights
Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well
Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
Responsible for compiling campaign PCAs for Tier 1 growth accounts
Helping to identify future strategic growth for the business
Onboarding and initial training of Account Executives
Sharing knowledge with wider AM team globally & importing knowledge from other markets

Requirements

1 years experience in account management or customer service experience across both managed/direct and programmatic business
Proficient use of Microsoft Excel
Excellent communicator with both internal and external stakeholders via email, phone and in person
Excellent attention to detail
Good prioritisation and time management skills
Ability to thrive in a start-up environment and hustle

What we offer

25 days holiday + bank holidays + your birthday + volunteer day
Regular shut down days, including the festive period
Access to SPILL - instant therapy support
Access to Mental Health First Aiders
Sport and wellbeing activities
Financial wellbeing support
Work from home and flexible/core working hours
Work from any Captify office in the world
Enhanced family friendly policies
Pet friendly office
Contributions to the superannuation fund of your choice
Free breakfast
Legendary Summer and End of Year Festive parties

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