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Client Services Manager

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Impellam Group

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Location:
United Kingdom , Coventry & Manchester

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lorien is looking for an experienced Client Services Manager to lead a key client programme, overseeing service delivery and stakeholder engagement across RPO and MSP. This is a senior, consultative role with a strong commercial and growth focus ideal for someone who enjoys building trusted relationships, leading teams, and improving service performance.

Job Responsibility:

  • Take ownership for client relationship management, delivery performance and account development
  • Lead and develop an on-site account team, driving high performance and service
  • Build strong senior stakeholder relationships and act as an escalation
  • Ensure delivery against KPIs/SLAs and drive continuous improvement across the service
  • Identify and convert growth opportunities across the account (retention, expansion and new service lines)
  • Maintain oversight of commercial performance (financial forecasting / budget awareness)

Requirements:

  • Senior experience within RPO/MSP programmes
  • Strong senior stakeholder management skills, with credibility at exec level
  • Confident people leadership
  • Commercial mindset able to identify and deliver account growth opportunities
  • Comfortable working autonomously in a fast-paced, change-driven client environment
  • Experience managing change within a client account and influencing across internal/external stakeholders
What we offer:
  • Opportunity to lead a strategically important account
  • High trust, high autonomy environment
  • Exposure to senior stakeholders and complex client challenges
  • Clear scope to grow the account and progress your career

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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