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Impellam Group Logo Impellam Group · Customer Service

Client Services Manager

United Kingdom, London · Job Posted January 16, 2026
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Job Description

Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.

Job Responsibility

  • Own and deliver the account strategy, ensuring service excellence and contractual compliance
  • Build strong, productive relationships with clients, suppliers, and internal stakeholders
  • Act as the escalation point for client queries and issues, ensuring timely resolution
  • Drive fulfilment across all recruitment activities, including high-profile vacancies
  • Monitor and manage account performance, budgets, and P&L
  • Champion health, safety, and environmental compliance across all operations

Requirements

  • Proven experience in MSP and/or staffing solutions
  • Strong leadership skills with experience managing teams within client accounts
  • A track record of customer engagement, delivery, and growth
  • Solid understanding of relevant legislation and compliance requirements
  • Experience in P&L management and financial planning
  • Excellent communication and relationship-building skills

What we offer

  • Agile working arrangements
  • Clearly defined career paths and access to fully funded qualifications
  • Enhanced maternity and paternity package
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