Client Services Manager Jobs

Client Services Manager

Impellam Group

Location:
United Kingdom, Milton Keynes

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced leader to join our team and take ownership of delivering exceptional recruitment solutions for our clients. In this role, you will ensure the successful fulfilment of all vacancies issued by the client, while meeting agreed KPIs and SLAs. You will lead the onsite account team, manage client relationships, and drive performance and growth within your allocated areas. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and is passionate about driving operational excellence and business growth.

Job Responsibility:

Ensure fulfilment of all client vacancies in line with KPIs and SLAs
Build and maintain strong relationships with allocated client contacts
Lead and develop the onsite account team, managing client engagement and decision-making
Take full ownership of financial performance against budget for the business
Identify and pursue opportunities for customer account growth
Drive continuous service development and improvement plans
Ensure compliance with health, safety, and environmental standards

Requirements:

Previous senior experience within MSP/RPO or an in-house recruitment environment
Strong leadership and team management capabilities
Excellent stakeholder management and relationship-building skills
Commercial awareness and experience managing budgets
Ability to work under pressure and deliver to tight deadlines
Strong analytical and problem-solving skills

What we offer:

25 days annual leave plus public holidays, and your birthday off
Company pension
Blended working
An environment where your learning and development is supported through a range of various learning tools and courses

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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