Client Services Manager

• Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
• Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
• Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
• Serve as liaison between the Accounts & Client Services team and Executive Leadership
• Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
• Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
• Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
• Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
• Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
• Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention
• Work with team members, account managers and senior leadership to co-develop/support account plans and strategies for delivery, growth, and customer success metrics including net revenue retention
• Create business strategies to successfully achieve client business goals and drive measurable customer success outcomes
• Navigate ambiguity and manage shifting priorities, leading others to overcome roadblocks and adapt to change while maintaining enterprise service levels
• Proactively perform risk mitigation and serve as the escalation point of contact in issue resolution for high-stakes enterprise situations

• 5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
• 3+ years in leadership roles managing client services or account management teams
• 3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
• Experience managing enterprise accounts with contract values of $1M+ annually
• Proven track record of achieving 95%+ net revenue retention in enterprise segments
• Advanced Excel/Google Sheets expertise for data analysis and reporting
• Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
• Project management expertise with complex, multi-phase enterprise implementations
• Executive presence with ability to present to C-suite stakeholders
• Strong emotional intelligence and conflict management skills
• Strong analytical mindset with experience turning data into actionable insights
• Thrives in ambiguous, fast-paced startup environments where priorities shift rapidly
• Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn

Mobile/app industry knowledge with understanding of App Store Optimization (ASO)

• Equity is also offered with this role
• Robust benefits package as part of our Total Rewards approach to compensation