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Client Services Manager

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AND Digital

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Location:
United Kingdom , Reading

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Client Services Manager is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.

Job Responsibility:

  • Building relationships between the Club and its clients
  • Managing current assignments
  • Growing the accounts
  • Establishing a strong lasting partnership between AND Digital and the client organisations
  • Managing a portfolio of clients
  • Building and nurturing trusted relationships with key stakeholders to increase AND's impact
  • Planning and shaping feasible account strategies that represent value for our clients and support AND's growth
  • Identifying, shaping and successfully pitching new business opportunities to clients
  • Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations
  • Communicating AND's mission and goals clearly
  • Building connection between AND's proposition, our clients and our ANDis goals
  • Maintaining commercially successful accounts with minimal support
  • Proactively minimise revenue leakage
  • Supporting the creation of SOWs
  • Having a thorough understanding of contract terms & commercial risk
  • Attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date
  • Resolving issues for success

Requirements:

  • Experience as an account manager
  • Comfortable with day to day management of the relationship
  • Bring real commercial capability to bear to grow clients and revenue
  • Experience in client relationship building
  • Experience in growing accounts
  • Experience in client assurance
  • Experience in people leadership
  • Experience in commercial management
  • Responsible for building and sourcing a team for the client
  • Acting as a trusted point of escalation for the client and delivery team
What we offer:
  • 25 days holiday allowance + bank holidays
  • Flexible bank holidays
  • Share scheme
  • A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
  • Private medical insurance
  • 6% employer pension contribution, when you contribute 2%
  • Opportunities to work on projects with big clients
  • A “Blended Working” model
  • A dedicated career scrum team
  • An annual budget for training and upskilling, including allocated days off
  • Monthly and quarterly team socials
  • A safe environment for you to be yourself and challenge yourself

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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