Client Services Manager

• Manage a portfolio of Prototyping clients
• Maintain proactive communication regarding scope, timing, and cost
• Attend client meetings, plant visits, and business reviews as required
• Support relationship-building efforts alongside assigned CGMs
• Serve as first escalation point for project-level concerns
• Defining and documenting scope before pricing
• Confirming feasibility with Production prior to finalizing estimates
• Accounting for labor, materials, complexity, and risk
• Protecting target margins while remaining competitive
• Revising estimates when scope changes
• Capturing and documenting change orders
• Ensuring alignment between estimate, execution, and invoicing
• Translate client objectives into clear production requirements
• Confirm scope clarity before release to production
• Communicate feasibility, timing, and cost realities
• Manage expectation resets when constraints arise
• Escalate risks early to prevent schedule delays or margin erosion
• Reduce rework through disciplined documentation and intake
• Act as an operational partner to assigned CGMs
• Provide input during opportunity scoping
• Ensure sales commitments are executable and profitable
• Maintain shared accountability for revenue and retention

• 5+ years in client services, estimating, or production-driven environments
• Experience building production-based estimates
• Strong financial literacy and understanding of margin
• Experience in prototyping, packaging, manufacturing, or fast-turn production preferred
• Ability to manage high-volume workflows and shifting priorities
• Willingness to travel as required

potential per 1% commission