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Anderson Merchandisers, LLC Logo Anderson Merchandisers, LLC · Customer Service

Client Services Manager II

United States, Plano · Job Posted January 29, 2026
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Job Description

The Client Services Manager II role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction. This position involves managing a portfolio of small to medium accounts, typically exceeding eight million in account volume (non-compensation metric).

Job Responsibility

  • Develops open and effective channels of communication with each client that can be employed by other departments as well
  • Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction
  • Encourages revenue growth by inspiring clients to purchase additional services
  • Becomes the reliable point of contact for each customer that is required to establish a strong business relationship
  • Provides regular updates to clients on the progress of projects and programs that directly affect each client
  • Attends/holds business reviews to assess opportunities for sales
  • Develops/maintains strong internal relationships to maximize field execution

Requirements

  • 3-5 years experience in account management experience
  • 3+ years experience in a management position preferred
  • Proven ability to utilize the DASH platform required
  • Must demonstrate the ability to meet deadlines
  • Strong communication skills required

What we offer

  • Flexible work schedules
  • 401(k) retirement plan
  • Health Insurance – including Dental and Vision
  • Telehealth
  • Health Savings Account
  • Accident Insurance
  • Critical Illness Insurance
  • Life Insurance
  • Long Term Care
  • Short Term Disability
  • Long Term Disability
  • Associate Assistance Fund
  • Anderson Cares Natural Disaster Fund
  • Associate Savings Plan
  • Anderson Cares Fund
  • Paid Time Off
  • Discounts - Cell Phone, Vehicle, Pet Insurance
  • Training & Career Development
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