Client Services Executive

We are looking for an organised, adaptable, and client-focused Client Services Executive. In this dynamic role, you will be responsible for supporting the validation of client payments, as well as assisting with various client service activities across the Swiss platform. You will act as a key liaison between clients and internal teams, helping to maintain a consistently high standard of service across all touchpoints. A major focus of the role involves the validation of client payment instructions into Avaloq, requiring close attention to detail and strong process awareness. You will often liaise directly with clients—frequently in both English and French—to confirm instructions and ensure accuracy. You will also support the front office by responding to client requests such as issuing reference letters, account confirmations, and preparing statements and audit letters. The role further includes managing client communications such as mass mailings and supporting the resolution of client complaints, working closely with internal stakeholders including Legal, Compliance, Operations, and Front Office teams. As part of your responsibilities, you will manage multiple service requests daily, handle client data in various formats, and help drive service excellence through proactive problem-solving, process improvement, and digital adoption. You will be expected to take ownership of tasks, demonstrate resilience under pressure, and contribute positively to a collaborative team environment.