Client Services Executive, Office Angels

Office Angels

Location:
United Kingdom, Tunbridge Wells

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.50 - 14.40 GBP / Hour

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Job Description:

Client Services Executive position in Tunbridge Wells, Kent with temporary contract and potential for permanent placement. Role involves managing client accounts, responding to queries, building relationships, and ensuring excellent customer service.

Job Responsibility:

Manage key client accounts to ensure smooth operations and meet Service Level Agreements
Respond to client queries via email and telephone with professionalism and promptness
Keep clients updated on contract performance and job statuses
Generate quotes and follow up for approvals
Build and nurture positive relationships with clients to maintain and grow account revenue
Prepare KPI reports and participate in client meetings
Oversee the mobilisation of new client accounts and manage administration tasks as needed
Ensure excellent customer service and maintain strong communication between all stakeholders
Handle urgent client email correspondence on a rotational basis after full training

Requirements:

A minimum of 2 years in a customer service role or senior hospitality position
Proficiency in Microsoft Office (Word, Excel, Outlook)
A confident communicator with a keen attention to detail
Adaptability to thrive in a fast-paced environment
A passion for customer service and exceeding client expectations

What we offer:

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile device
Perks at work
Discount schemes
Access to Well-being platforms

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Services Executive