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Major Players are partnering with an established, independent strategic creative branding agency that is entering a new phase of growth. With over 20 years in the industry and a strong reputation for high-quality, internationally recognised work, the agency is now looking to appoint a senior Client Services Director / Senior Client Lead to strengthen and stabilise its client leadership function. This is a key leadership hire and a genuine opportunity to help shape the future of a creatively led business. The successful candidate will act as the senior commercial anchor within the agency, bringing structure, clarity and commercial rigour while respecting and protecting a strong creative culture. The role sits on the leadership team and works closely with the Managing Director, Founder and senior creative leadership.
Job Responsibility:
Client leadership & account ownership: Act as the senior partner across all major client relationships
Lead strategic conversations with senior client stakeholders
Ensure work is delivered to a consistently high standard: creatively, strategically and commercially
Commercial & financial leadership: Own the commercial health of accounts, including forecasting, scoping, resourcing and profitability
Bring a strong commercial mindset to a creative-first environment
Identify risks and opportunities across accounts and support sustainable growth
Hands-on delivery: Remain actively involved in resourcing, scheduling and project tracking
Support project delivery across branding, digital and integrated campaigns
Work closely with creative, strategy and production to ensure smooth execution
Team development: Manage and mentor existing account management talent
Lead future hiring as client revenue increases
Create clarity around roles, expectations and standards
Process & ways of working: Gradually introduce improved structures, systems and tools
Balance rigour with flexibility – improving operations without damaging culture
Support collaboration across strategy, creative and client service
Growth & leadership: Contribute to new business, pitches and proposals
Help shape the agency’s positioning and offer as it evolves
Act as a key voice within the leadership team
Requirements:
Significant senior experience in client services within a creative, branding or design agency
Proven track record working with global or international clients
Strong understanding of how creative businesses operate commercially