Client Services Coordinator Job at Sotheby's (New York)

Client Services Coordinator

Sotheby's

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 - 52000.00 USD / Year

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Job Description:

The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby's worldwide headquarters. As a member of the Bids & Client Services Department, it is the responsibility of the Client Services Coordinator to provide key operational support to the in-person client experience and the auction process across Sotheby’s client facing spaces in New York.

Job Responsibility:

Serve as a Brand Ambassador for the Company
Implement training & onboarding initiatives for new Client Services hires
Coordinate the creation and management of Client Services daily reference materials
Support a premier client experience for visitors to Sotheby’s
Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders
Assist clients with general inquiries
Support live auction related activities
Manage the operation of the Evening Sales Ticket Office during marquee sale seasons
Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals
Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met
Train temporary Ticket Office staff members
Oversee day to day operations of ticket office inbox
process ticket & paddle requests
Handle all Ticket & Paddle escalations for Evening Sales
Send all ticket confirmations
Manage ticket & paddle pick up process for all Evening Sales
Uphold and abide by Sotheby’s KYC & AML procedure
Proactively address client concerns and issues
Support the Bids team as needed
Actively participate in global initiatives to improve the Client Experience
Participate in ad hoc projects as needed

Requirements:

2+ years relevant professional experience
Exceptional interpersonal and communication skills with a pleasant client service oriented attitude
Process driven, logical thinker
able to multitask and prioritize with poise under pressure
Self-motivated team player with strong work ethic and superb organizational and time management skills
Proven experience employing problem solving skills when dealing with internal and external clients
Strong comfort with Microsoft Office & Google Suite
Must be available to work weekends, evenings, or early mornings as necessary
Must adhere to required front of house attire during working hours

Nice to have:

Previous experience in a hospitality driven industry
Previous project management experience
Prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems
General knowledge of art history and art market
Foreign language(s)

What we offer:

Discretionary bonus
Competitive benefits package

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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