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Sotheby's Logo Sotheby's · Customer Service

Client Services Coordinator

United States, New York 50000.00 - 52000.00 USD / Year · Job Posted January 20, 2026
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Job Description

The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby's worldwide headquarters. As a member of the Bids & Client Services Department, it is the responsibility of the Client Services Coordinator to provide key operational support to the in-person client experience and the auction process across Sotheby’s client facing spaces in New York.

Job Responsibility

  • Serve as a Brand Ambassador for the Company
  • Implement training & onboarding initiatives for new Client Services hires
  • Coordinate the creation and management of Client Services daily reference materials
  • Support a premier client experience for visitors to Sotheby’s
  • Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders
  • Assist clients with general inquiries
  • Support live auction related activities
  • Manage the operation of the Evening Sales Ticket Office during marquee sale seasons
  • Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals
  • Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met
  • Train temporary Ticket Office staff members
  • Oversee day to day operations of ticket office inbox
  • process ticket & paddle requests
  • Handle all Ticket & Paddle escalations for Evening Sales
  • Send all ticket confirmations
  • Manage ticket & paddle pick up process for all Evening Sales
  • Uphold and abide by Sotheby’s KYC & AML procedure
  • Proactively address client concerns and issues
  • Support the Bids team as needed
  • Actively participate in global initiatives to improve the Client Experience
  • Participate in ad hoc projects as needed

Requirements

  • 2+ years relevant professional experience
  • Exceptional interpersonal and communication skills with a pleasant client service oriented attitude
  • Process driven, logical thinker
  • able to multitask and prioritize with poise under pressure
  • Self-motivated team player with strong work ethic and superb organizational and time management skills
  • Proven experience employing problem solving skills when dealing with internal and external clients
  • Strong comfort with Microsoft Office & Google Suite
  • Must be available to work weekends, evenings, or early mornings as necessary
  • Must adhere to required front of house attire during working hours

Nice to have

  • Previous experience in a hospitality driven industry
  • Previous project management experience
  • Prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems
  • General knowledge of art history and art market
  • Foreign language(s)

What we offer

  • Discretionary bonus
  • Competitive benefits package
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