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Robert Half is searching for customer service professionals able to step in and support a contract Customer Service opportunity! If you are looking for a new role within the client services space, and excited to put your customer service skills to use right away, this contract role might be the perfect fit. This is a fully onsite role, with a fully in-office schedule.
Job Responsibility:
Deliver exceptional service to business customers by resolving inquiries and providing tailored solutions
Profile customers to identify needs and facilitate Service-to-Sales conversations, recommending appropriate products and services
Cross-sell products while adhering to all regulatory and compliance requirements
Anticipate customer needs and strive for first contact resolution using available tools and resources
Maintain up-to-date knowledge of products, services, procedures, and technology platforms
Provide overflow support to other Customer Service specialty teams and Lines of Business during high-volume periods or strategic initiatives
Perform other duties as assigned to support Customer Service strategic initiatives and enterprise-wide collaboration
Requirements:
Goal-oriented sales experience with a strong referral record
Experience supporting business customers and familiarity with business products and services
Ability to work independently in a fast-paced, dynamic environment
Strong multitasking skills and ability to assist multiple customers simultaneously
Exceptional written and oral communication skills, including grammar, spelling, and typing proficiency
Proficiency in MS Office applications and various internet browsers
What we offer:
medical, vision, dental, and life and disability insurance