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The Client Services Coordinator (CSC) is responsible for actively and effectively communicating with the production team, marketing team, clients, outside vendors, etc. to achieve successful completion of all sales orders and processing jobs. He/she is the liaison between our marketing team and production team. The CSC must be an organized individual capable of handling multiple tasks at once. They must exhibit superb communications skills when working with others. They must be experienced in dealing with numerous personalities under diverse scenarios.
Job Responsibility:
Actively and effectively communicating with the production team, marketing team, clients, outside vendors, etc. to achieve successful completion of all sales orders and processing jobs
Liaison between our marketing team and production team
Evaluate the Sales Orders, Production Requirement Sheets and job Jackets for thoroughness
Place any job on hold due to incomplete Sales Orders, Production Requirement Sheets and Job Jackets
Interact and schedule work with all facets of our production team, with clients and outside vendors
Place outside purchases within TC Delivers protocol regarding mail list acquisition, commercial print, envelopes, paper, etc. for production jobs
Accept postage checks for upcoming work
Requirements:
College degree desirable but not required or a minimum two years customer service/job coordinating experience
Must be computer literate and able to learn a wide variety of office software programs
Familiar with Word, Excel, and other applications
Must possess good interpersonal and communication skills
Ability to develop alternate methods to resolve complex problems
Effective verbal and written communication skills
High quality standards
Must be detail and results oriented
Organized
Highly motivated, innovative and independent
Offer a positive and agreeable attitude when involving our clients/prospects and pertaining to their demands whenever possible
Able to maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, co-workers and supervisors
Maintain goodwill of clients during service period and promote the services of TC Delivers’ products and services to existing and potential clients
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