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We are looking for an experienced and dependable Client Services Coordinator to support client interactions and office operations. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing administrative coordination with a strong service mindset in a fast-paced pharm/biotech environment. The person in this role will help keep schedules, communications, records, and client materials organized while working closely with internal teams to deliver a high-quality experience.
Job Responsibility:
Arrange client meetings, lunches, and team gatherings while ensuring calendars and logistics are managed smoothly
Support internal scheduling needs and help keep projects and appointments on track across multiple teams
Maintain organized client files, documentation, and activity records with a high degree of accuracy
Prepare presentations, reports, and other materials used for client communication and internal coordination
Enter, update, and monitor information within internal platforms, including laboratory information management systems, to support reporting and service delivery
Partner with cross-functional colleagues to promote responsive service and a positive client experience
Identify administrative or operational issues early and take practical steps to resolve them efficiently
Provide general office support such as reception coverage, filing, supply coordination, and back-office assistance as needed
Requirements:
At least 2 years of experience in an administrative, coordination, customer service, or other client-facing support role
Strong written and verbal communication skills with the ability to interact effectively with clients and internal leadership
Excellent organizational skills with the ability to manage multiple priorities and maintain close attention to detail
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Experience using Excel for tracking information, organizing data, and supporting basic reporting needs
Comfort learning new software and adapting quickly to changing tools or processes
Experience with laboratory information management systems or similar internal data platforms is preferred
A detail-oriented approach, initiative, and the ability to build strong working relationships in a client-focused environment
Nice to have:
Experience with laboratory information management systems or similar internal data platforms is preferred