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This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.
Job Responsibility:
Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required
Maintain accurate client records, including service histories and invoices, using the designated CRM system
Monitor service completion and ensure all work orders and client information are properly documented and organized
Collaborate with the service team to relay client requests and ensure timely responses
Assist with managing accounts receivable for clients with overdue balances
Identify opportunities for process improvement in scheduling and client communication workflows
Professionally handle incoming calls and promptly respond to client inquiries
Draft and distribute newsletters, industry updates, and other client communications to keep clients informed
Perform additional administrative tasks and support service coordination as needed
Requirements:
Minimum of 2 years of experience in customer service, scheduling, dispatching, or administrative support
Familiarity with service or trades industries, preferably landscaping
Proficiency in Microsoft Office Suite, especially Excel, for tracking and reporting
Experience using CRM systems or scheduling software
Strong organizational and multitasking abilities with excellent attention to detail
Exceptional written and verbal communication skills
Ability to thrive in a fast-paced and seasonal business environment
Positive and detail-oriented attitude, with a commitment to delivering high-quality service
Nice to have:
Experience working with HOAs is a plus, but not required