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Client Services Consultant

Medallia

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Location:
Mexico , Cuauhtémoc

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Job Responsibility:

  • Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
  • Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
  • Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
  • Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
  • Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
  • Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes

Requirements:

  • Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
  • Technical experience including Javascript, HTML, XML
  • Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
  • High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
  • Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
  • Growth-minded
  • desire for continuous learning and proactively driving initiatives for improvement
  • Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
  • Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
  • Ability to understand, synthesize, and translate between business problems and technical concepts

Additional Information:

Job Posted:
January 29, 2026

Work Type:
Hybrid work
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