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Client Services Consultant II, CMC

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Hyundai AutoEver America

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Location:
United States , Costa Mesa

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

118650.00 - 166100.00 USD / Year
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Job Description:

Serve as a single point of contact for CCS (Connectivity Car Service) and Mobility service-related inquiries and requests from clients and partners. Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners. Engage in all aspects of client and partner interactions, collaborate with the Procurement team to manage vendor contracts and relationships, creation/negotiation with client companies, coordinate with all internal departments for client proposal creation, and provide consulting service to client companies.

Job Responsibility:

  • Serve as a single point of contact for CCS (Connectivity Car Service) and Mobility service-related inquiries and requests from clients and partners
  • Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners
  • Engage in all aspects of client and partner interactions, collaborate with the Procurement team to manage vendor contracts and relationships, creation/negotiation with client companies, coordinate with all internal departments for client proposal creation, and provide consulting service to client companies
  • Lead various projects related to account management, client service, and partner management
  • Create/manage customer pricing model align with company's strategic direction
  • Create/manage wireless usage forecast model based on new services and vehicle volume
  • Manage subordinate Business Analysts, as applicable
  • Staying abreast of service implementation and business operation status, keep clients informed and stay up to date with their connectivity service status
  • Functions as a key advocate for Client Business Units (CBUs)
  • Serve as a single point of contact for connectivity service-related inquiries and requests from clients
  • Coordinate with all internal departments for client proposal creation
  • Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service

Requirements:

  • Bachelor's Degree or higher in a related field
  • 10 + years of experience in a similar role such as client relationship/ key account management, preferably in the telematics, IT or automobile industry
  • Consulting experience at a Big4 consulting company, highly desirable
  • Understanding of telematics services, fleet management, and connected vehicle solutions preferred
  • Telecommunications experience preferred, with broad knowledge of various telecommunication products, services, networks, carriers, rate plans, contracts, and invoices
  • Ability to solve practical problems and deal with a variety of situations
  • Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position
  • Well organized with ability to pay close attention to details
  • Strong interpersonal skills
  • Able to collaborate effectively with cross-functional teams
  • Great customer service and professional demeanor
  • Utilize best practices for general business, administrative, and operational procedures
  • Ability to create standard forms, templates, and processes
  • Ability to review and update Terms and Conditions

Nice to have:

  • Consulting experience at a Big4 consulting company
  • Understanding of telematics services, fleet management, and connected vehicle solutions
  • Telecommunications experience

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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