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Client Services Co-ordinator

citizensadvice.org.uk Logo

Citizens Advice

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Location:
United Kingdom , Bradford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25000.00 GBP / Year
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Job Description:

This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service.

Job Responsibility:

  • Manage the practicalities of the advice session and ensure adequate staffing and resources
  • Coordinating the advice sessions and making sure this runs smoothly
  • Ensure all relevant policies and procedures are followed during the advice session
  • Provide an appropriate level of support to the client services receptionist
  • Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions
  • Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice
  • Identify and address any safeguarding issues by liaising with the client services manager
  • Keep technical knowledge up to date and provide technical support to the client services receptionist
  • Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best
  • Participate in recruitment and selection activities as delegated
  • Participate in the induction of new staff as delegated
  • Support the client services manager to develop and maintain standards of service delivery
  • Maintain complaints procedures in accordance with Citizens Advice guidelines

Requirements:

  • Experience of working within a similar client focused environment
  • Confidence in dealing with clients who may be vulnerable or have multiple needs
What we offer:
  • Supported through on-the-job initial training period
  • Encouraged to continually develop

Additional Information:

Job Posted:
January 22, 2026

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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