Client Services & Catering Assistant Job at Baxter Storey (Glasgow)

Job Description

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Responsibility

Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded
Enhance and uphold a 5-star standard of service, providing exemplary reception, meeting room and catering services
Manage meeting room booking system and upkeep of 5 meeting rooms
Maintain cleanliness and order of the staff breakout area and small kitchen
Order and manage catering supplies and stock
Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty
To always maintain the highest levels of personal presentation
To meet and greet all visitors professionally and cheerfully
To ensure all reception environments, waiting areas, corridors and meeting rooms are maintained to highest standards of tidiness and cleanliness
To serve as an information source for clients
To maintain the standards detailed in the reception KPIs at all times
To be approachable and interact with clients/internal staff of all levels in a professional manner, displaying an understanding of your role as a subcontractor
To inform hosts as appropriate of the arrival of their guests
To issue and control visitor security passes
To monitor client areas to ensure visitors are collected/attended to in a timely fashion
To liaise and interact with security to guarantee a safe working environment for all visitors and staff
Conduct regular floor walks to check meeting rooms standards and overall tidiness of the floor, to guarantee that all spaces are kept clean, tidy and fully operational in terms of services and supplies prior to all meeting start times
To liaise as appropriate with the Facilities Helpdesk, Security, and Workplace Services teams over conference bookings and any specialist requirements
To act as fire marshal in the event of a fire evacuation
To be customer-focused at all times, by being visible at the reception desks and during large events
To book taxis for clients when required
To chase room booking missing information and compile reports appropriately
To act as a Welcome Host and engage with clients on their arrival
Have an awareness & develop relationship with key people within the business
Ensure attention to detail with all aspects of service
Actively participate in the reception team meetings
To report any maintenance issues with the Facilities Helpdesk where necessary
To gather and pass on any client feedback to line manager
To suggest ideas for developing and evolving the reception services and assist in implementing these ideas
Adhere to all Health and Safety and hygiene regulations and guidelines
Fully understand the fire evacuation procedures
Follow emergency procedures to provide for the security and safety of guests and employees
Work in a safe manner that does not harm or injure self or others
Keep the catering area clean throughout the day, and carry out regular checks to ensure that all potential hazards are reported appropriately immediately
Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
To act as a positive ambassador of Baxterstorey
To attend any meetings or fulfill any other reasonable duties as required by management
To show commitment to company values in all aspects of your role

Requirements

Shows sincere enthusiasm about this position and is passionate about delivering extraordinary services and amazing customer moments
Has great human skills (listening, empathy, patience)
A strong communicator with high energy, who can easily interact with colleagues and guests
Proactive with a positive attitude and the ability to bring creativity, fun and flair into the everyday
Is committed and with a desire to continually learn and improve
A team player with the ability to motivate, encourage, empower and inspire others

What we offer

28 Days holiday including bank holidays
Plus your birthday off
Free meals on shift
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app
high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

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