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Client Services Assistant – Small Animal Surgery

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Kansas State University

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Location:
United States , Manhattan

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.50 - 16.50 USD / Hour
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Job Description:

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated Small Animal Surgery team to help facilitate exemplary patient care and quality customer service.

Job Responsibility:

  • Serve as the primary liaison between clients and the clinical care team within the Small Animal Specialty Surgical Services areas
  • Ensure smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care
  • Maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support

Requirements:

  • Requires a high school diploma (or equivalent)
  • One year of relevant experience
  • Requirements may be met through a combination of education and experience

Nice to have:

  • Prior customer service experience in a fast-paced environment
  • Two or more years of experience in a veterinary setting
  • Knowledge of medical terminology, diseases, and symptoms
  • Strong multi-tasking skills
  • Ability to make sound decisions in a stressful situation
  • Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow
  • Excellent communication (written and verbal) and strong interpersonal skills
  • Adaptable to different computer systems/advanced computer skills
  • Flexibility and willingness to help other teammates
  • Ability to answer multiple phone lines
  • Ability to perform word processing and data entry procedures on a personal computer
  • Willing and able to master new techniques
What we offer:
  • 24 vacation days plus other paid time off (holidays, sick, and discretionary)
  • Health insurance
  • Life insurance
  • Retirement plans

Additional Information:

Job Posted:
January 25, 2026

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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