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Kansas State University Logo Kansas State University · Customer Service

Client Services Assistant – Part Time

United States, Manhattan Employment contract 15.50 - 16.75 USD / Hour · Job Posted June 03, 2026
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Job Description

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a part-time Client Services Assistant to join our dedicated team to help facilitate exemplary patient care and quality customer service. While there are many responsibilities of someone in this role, this position is primarily responsible for greeting and referring clients and patients, managing admissions, and facilitating appointments. Client Services Assistants also provide exceptional customer service through taking calls from clients, listening to customer needs, and providing helpful solutions to any concerns or issues. Excellent communication skills are utilized daily as this position acts as a liaison between clients, patients, and the hospital service providers. Working hours for this position will be part-time: Friday, Saturday, Sunday, and Tuesday, from 4pm-10pm.

Job Responsibility

  • Greeting and referring clients and patients
  • Managing admissions
  • Facilitating appointments
  • Providing exceptional customer service through taking calls from clients
  • Listening to customer needs
  • Providing helpful solutions to any concerns or issues
  • Acting as a liaison between clients, patients, and the hospital service providers

Requirements

  • Requires a high school diploma (or equivalent)
  • One year of relevant experience
  • Requirements may be met through a combination of education and experience

Nice to have

  • Bachelor’s degree or at least two years of post-high school experience
  • Two years experience in clerical or office support work
  • Training in general office practice
  • Experience with veterinary hospital management program software, such as Instinct
  • Good public relations skills, including the ability to communicate professionally under stress
  • Working knowledge of medical terminology
  • Computer skills, including knowledge of work processing computer software and medical data base programs
  • Ability and skills to efficiently coordinate calls on a multi-line telephone system
  • Ability to collaborate with established procedures, protocol and instruction from supervisor
  • Ability to complete data entry in computer system accurately and in a timely fashion
  • Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients

What we offer

  • 24 vacation days plus other paid time off (holidays, sick, and discretionary)
  • Health insurance
  • Life insurance
  • Retirement plans
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