Client Services and Training Coordinator Job at Hecate Strait Employment Development Society (Daajing Giids Haida Gwaii Masset)

Job Description

The Client Services & Training Coordinator is a hybrid role that supports the delivery of employment and training services across Haida Gwaii, with a primary base in Masset. Approximately 60% of the role focuses on office operations, facilities support, team coordination, and WorkBC program support. The remaining 40% focuses on the design, delivery, coordination, and evaluation of training workshops for job seekers, community members, and HSEDS program participants. This role provides day-to-day coordination and service support and does not include formal staff supervision or performance management responsibilities.

Job Responsibility

Oversee daily operations of the Masset office, ensuring a safe, welcoming, and efficient service environment for clients and staff
Provide day-to-day coordination and support to a multi-site service delivery team
serve as a resource for staff questions related to service delivery and WorkBC processes
Carry and manage an assigned client caseload, providing Employment Advisor–level services including intake, assessment, action planning, service coordination, documentation, and follow-up, in accordance with WorkBC policies and procedures
Coordinate office services, including supplies, equipment, IT requests, maintenance, security, and vendor communication
Conduct routine facility checks and liaise with the Building Coordinator to arrange repairs and upgrades
Support the coordination and delivery of WorkBC programming on-island, including labour market activities, documentation support, and compliance tasks as directed by leadership
Assist with onboarding new staff in collaboration with Human Resources and management, including orientation, training support, and systems access coordination
Maintain collaborative relationships with employers, community organizations, Indigenous communities, and service partners to support training and employment opportunities
Coordinate certificate-based training, local events, and community engagement initiatives
Participate in cross-department planning, organizational initiatives, and project-based work
Provide front-line client service and support as needed to ensure continuity of service delivery
Deliver engaging workshops and training sessions on employability skills, essential skills, life skills, and labour-market–related topics using culturally informed and inclusive approaches
Design and prepare course materials that reflect adult education principles and local labour market needs, including land-based or culturally relevant elements when appropriate
Market training opportunities, manage participant registration, maintain waitlists, and track attendance
Deliver training in both virtual and in-person formats, adapting content and methods for diverse learning styles
Prepare, collect, and analyze training evaluations to support reporting and continuous improvement
Monitor participant engagement and progress and support positive training outcomes
Maintain and update the training curriculum library
research and develop new workshop topics based on community and employer needs
Support proposal development and program planning for training initiatives in collaboration with leadership
Work collaboratively across departments to identify training priorities for clients and program participants
Perform other related duties as assigned

Requirements

Post-secondary education in Business Administration, Social Services, Adult Education, Community Development, or a related field
Minimum of two (2) years of experience in office management, service delivery, adult education, facilitation, or related areas
Knowledge of local labour markets, employer needs, and community resources on Haida Gwaii
Strong digital literacy, including Microsoft Office, online learning platforms, and virtual meeting tools
Excellent interpersonal, facilitation, and presentation skills with the ability to motivate and engage adult learners
Strong written and verbal communication skills
Ability to work independently and as part of a regional team
Experience working with Indigenous communities and diverse client groups
Strong organizational, problem-solving, and decision-making abilities
Access to a reliable personal vehicle for travel between communities as required
A current satisfactory Criminal Record Check (including Vulnerable Sector Check) as a condition of employment

What we offer

paid vacation
paid sick leave
discretionary paid days off
professional development opportunities
$1/hr for on island living allowance

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Client Services and Training Coordinator

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