Client Services Analyst - Asset Management Job at Randstad (Singapore)

Asset Servicing Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience in asset servicing, operations, or a related financial services role
Basic to intermediate level experience with a demonstrated understanding of supervisory principles
In-depth knowledge of securities processing, combined with a solid understanding of the industry standards and practices
Demonstrated ability to communicate with tact and diplomacy, capable of exchanging potentially complex/sensitive information with various stakeholders
Proven ability to deal with most problems independently, exercising sound judgment
Possesses latitude to resolve complex issues related to the analysis of hedge fund activities and operational discrepancies
Bachelor’s/University degree or equivalent experience.

Job Responsibility

Provide daily oversight and coordination of operational activities, ensuring smooth workflows, adherence to deadlines, and accurate completion of checklists for compliance and efficient task management
Oversee the timely identification, investigation, and resolution of cash breaks and reconciliation discrepancies, including positions related to Corporate Action and/or Income Payments
Coordinate and manage the processing of claims, ensuring adherence to established procedures and timely resolution
Manage team communication channels, including email flow for prompt responses and efficient task assignment, and serve as the first point of escalation for complex or sensitive inquiries
Develop client-specific service solutions and maintain rigorous quality control standards across all processes
Participate in system testing initiatives, providing valuable input, and maintain current awareness of product changes and system enhancements
Provide support and assistance to team members during high-volume periods, offer back-up coverage, and perform other assigned duties
Assume delegated non-HR managerial responsibilities as required, including operational decision-making, project oversight, and representing the manager in meetings.

Fulltime

Asset Services Analyst

The Asset Services Analyst will be responsible for monitoring and analyzing corp...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or higher - Finance is a plus but not necessary
Advanced level of English (spoken and written)
Theoretical knowledge, understanding of: Multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities, or Custody, Asset Services business, or Role of a Custody bank in Finance industry, or Funds Reconciliation and Processing
2+ years of work experience with investment banking background in one of the following: Operational experience in Corporate Actions - would be a huge advantage, or Asset Services in non operational functions but with understanding of the Asset Services function, or Trades Settlement processing, or Funds Reconciliation and processing, or Tax Reclaim Services, or Transfer Agency

Job Responsibility

Monitor, analyze, and interpret mandatory corporate action events (dividends, mergers, acquisitions, stock splits, spin-offs, rights issues, etc.)
Ensure accurate and timely capture of event details into internal systems
Coordinate with custodians, depositories, and internal stakeholders (middle office, risk, and operations) to validate event information and entitlements
Perform detailed entitlement calculations and reconciliations for impacted client positions, ensuring accuracy in downstream processing
Facilitate timely dissemination of event information to internal teams and ensure correct posting of proceeds or adjustments to client accounts
Manage exceptions, investigate discrepancies, and escalate complex issues to relevant teams for resolution to minimize financial risk
Participate in audit requests, internal controls, and continuous process improvements for operational efficiency and compliance
Maintain up-to-date knowledge of global market practices, regulatory requirements, and changes in corporate action standards

What we offer

Competitive base salary (which is annually reviewed) + discretional annual performance related bonus
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Hybrid working model (up to 2 days working at home per week)
Sport and team recreation activities, Sport Card
Access to an array of learning and development resources, career development opportunities

Fulltime

Asset Servicing Intmd Analyst

The Subject Matter Expert will focus on delivering worldwide Corporate Event ann...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong financial instruments background with Corporate Action Asset Servicing experience preferable
Proven operational experience
Background in operating in multiple operating systems
Ability to analyse processes and identify inherent risks
Good inter-personal and communications skills
Both a strong team player plus self-starter
Creative and resourceful problem solving
Proven process oversight
Project management and implementation skills are nice to have

Job Responsibility

Taking information from golden sources and apply to operating systems
Monitoring and handling exceptions basing on experience and knowledge
Acting at a right time in line with operational notes
Troubleshoot and resolve operational and technical issues that require deep domain expertise
Serve as the primary authority and go-to resource for in-depth knowledge in Corporate Action Event Capture area
Provide technical direction and expert support to operational readiness teams, management, and other stakeholders
Stay abreast of technological upgrades within the processing systems to proactively recommend their adoption where beneficial
Participate in UAT testing, analysis of received evidence and providing sign offs for technological upgrade
Act as a trainer to junior and mid-level operational staff, fostering skill development and elevating the overall market and technical competency of the team
Develop and deliver operational and technical training, workshops, and documentation to disseminate knowledge across the organization

What we offer

Global benefits
Support for well-being
Growth opportunities
Work-life balance

Fulltime

Customer Service Junior Analyst

At Citi, we connect millions of people across hundreds of cities and countries e...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Fresh Graduates/Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Programs that help employees balance work and life

Fulltime

Client Onboarding Sr Analyst

The Client Onboarding Sr Analyst role focuses on customer interaction, documenta...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and/or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives

What we offer

Global benefits designed to support well-being, growth, and work-life balance

Fulltime

CitiService Senior Analyst

We are in the process of establishing a new CitiService function as part of the ...

Location

Luxembourg , Bertrange

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred)
Extensive experience in global financial institutions, preferably in Securities Services Operations and/or a similar position with strong client focus
Proven senior business analytics capability with excellent end-to-end operational process understanding
Proven ability to drive change in complex, dynamic environments
Track record handling complex/sensitive situations, including risk identification/remediation
Exceptional written/verbal communication, able to influence senior levels
Self-reliant, results-oriented problem solver
Strong organizational/project management skills
performs effectively under pressure, prioritizes deadlines
Experience collaborating with regulatory bodies, internal/external auditors

Job Responsibility

Support client Operational and Onboarding needs spanning all Products within the Issuer and Investor Services business relating to Fund Accounting, Middle Office, Transfer Agency, Securities Lending, Issuer Services, and Custody
Support Luxembourg Client Implementations and Change - will be responsible for supporting core Luxembourg Client Implementations tasks (relating to originations and business growth) and delivery of client change projects in line with service strategy and initiatives
Applies strong knowledge and expertise in the products and capabilities of the Investor Services Business, including but not limited to Fund Accounting, Middle Office, Transfer Agency, Trade Settlements, Asset Servicing, Cash/FX, Tax Operations, and Lending
Manage client inquiries, ensuring timely responses and escalation of critical issues
Proactively manage client expectations with transparent communication and realistic resolution timelines
Act as a Subject Matter Expert (SME), providing authoritative guidance and innovative solutions
Support timely task completion and prevent SLA breaches
Accountable for remediating aged queries and enhancing client satisfaction
Participate in Client meetings and calls with business partners – Service Reviews, Issue Logs, DDQ etc
Support review Client Scorecards/Temp checks/KPI's and own follow up of action as required

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Lead Analyst for Cash Services Operations

The Lead Analyst for Cash Services Operations is a strategic professional respon...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Significant industry experience required
Demonstrated subject matter expertise in multiple or specific skill sets, business areas, or products (risk & controls, senior management presentation, stakeholder management, analytics)
Fluency in English - written and verbal
Advanced usage of Microsoft products (Excel, PowerPoint, Word)
Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
Execution focused mindset to overcome obstacles and minimize bureaucracy
Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
Impeccable integrity and judgment

Job Responsibility

Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
Stay abreast of developments within the firm’s transformation and control initiatives, considering their implications for the role and the business
Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
Be accountable for the integrity of processes, operations, and associated results
may include responsibility for planning, budgeting, and policy formulation within the area of expertise
Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident, recommending and implementing solutions
Investigate various scorecards and performance management tools to mitigate exposure (risk/financial/regulatory)
design and implement monitoring reports and tools as needed
Continuously identify and drive opportunities to improve and strengthen organizational delivery by overseeing and developing various governance frameworks and tools
Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the group

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines

Fulltime

Customer Service Analyst

The Customer Service Analyst position is responsible for assisting in customer r...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree/University degree or equivalent experience
experience in customer service
proven investigative, analytical and risk management skills
demonstrated ability to present concepts and influence/lead change
consistently demonstrate clear and concise written and verbal communication
proficiency in spoken and written English and Chinese (Mandarin / Cantonese)
consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
conduct necessary analyses to address client needs
communicate resolutions to clients
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
resources to manage financial well-being and help plan for the future
access to learning and development resources to broaden and deepen skills and knowledge

Fulltime

Client Services Analyst - Asset Management

Randstad

Location:
Singapore , Singapore

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2026

Expiration:
April 06, 2026

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Location:Singapore , Singapore

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 23, 2026

Expiration:April 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Singapore , Singapore

Category:
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Contract Type:
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Job Posted:
March 23, 2026

Expiration:
April 06, 2026