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Client Services Agent

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Robert Half

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Location:
United States , Boise

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dependable Client Services Agent to provide high-quality support for employees, clients, and families in Boise, Idaho. This Long-term Contract position is well suited for someone who values precision, communicates clearly, and can manage sensitive information in a fast-paced setting. The role offers structured training, increasing ownership over time, and close collaboration with a broader team while working independently in the office.

Job Responsibility:

  • Review, process, and maintain employee and client documentation with a strong focus on accuracy, timeliness, and confidentiality
  • Direct forms, records, and service-related communications to the appropriate internal contacts to keep workflows moving efficiently
  • Investigate and help resolve issues involving payroll access, time entry, and related online system functionality
  • Assist families with Medicaid-related fund administration and ensure transactions are handled correctly
  • Use internal platforms and Microsoft-based tools to complete payroll, timekeeping, communication, and record-management tasks
  • Protect sensitive personal data by following established privacy standards, compliance procedures, and documentation practices
  • Adjust daily priorities as workload demands shift and respond effectively to changing deadlines and business needs
  • Partner with colleagues across teams to solve problems, share updates, and support consistent service delivery
  • Raise questions, communicate discrepancies promptly, and escalate concerns in a thorough and solution-oriented manner
  • Support electronic documentation workflows, including digital forms and e-signature processes, as systems and procedures evolve

Requirements:

  • Strong background in customer service, client support, or a related customer experience role
  • Excellent attention to detail with the ability to enter and verify information accurately on the first pass
  • Ability to manage confidential information responsibly and work within privacy and compliance expectations
  • Comfort using multiple systems at once, including Microsoft 365 applications such as Outlook, Teams, and SharePoint
  • Proven ability to prioritize tasks, adapt to changing demands, and remain organized in a busy environment
  • Self-directed work style with the confidence to operate independently while staying connected to a broader team
  • Clear written and verbal communication skills, including clear email correspondence and issue escalation
  • Ability to learn new platforms quickly, troubleshoot common user issues, and document work thoroughly
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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