Client Services Adviser Job at Foxtons (West End)

Senior Commercial Client Adviser

As a Senior Client Adviser you will assist the Client Adviser Team Leader and/or...

Location

United Kingdom , Glasgow

Salary:

45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Committed to advancement of CPD and professional qualifications appropriate to the role and to your personal development
A high standard of integrity coupled with an ability to work in a highly regulated environment
Excellent communication skills coupled with proven experience in managing a team and dealing with a wide range of staff issues and reporting requirements
The ability to manage workloads and actively delegate tasks and adhere to reporting deadlines
The ability to develop and sustain relationships with clients, insurers and colleagues
Minimum 5 years’ experience as a Client Adviser

Job Responsibility

Assist the Client Adviser Team Leader and/or Divisional Manager in accordance with Group objectives, procedures and standards
Report to the Client Adviser Team Leader on a monthly basis
Promote and support the Division both internally and externally to clients, the insurance market and other third parties
Act as Account Adviser on specific nominated accounts and to support other members of the division on accounts as and when appropriate
Develop new business from existing client contacts, new introductions and own contacts
Shared responsibility for achievement of the business plan and budget of the Division
Ensure that enquiries are dealt with appropriately to experience and expertise with designated broking and placing as suitable within the team
Ensure that you operate within the Company’s systems and procedures with regard to service standards, quality of documentation, credit control and support of key insurance markets
Ensure accurate preparation of client registers and update as required
Check policy documents for accuracy and breadth of cover

Fulltime

Client Services

This role is part of our Personalised Creative team. We create emotive yet conve...

Location

United Kingdom , London, Manchester

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Agency experience is a plus
Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ability to think strategically
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Ability to manage and develop client and supplier relationships

Job Responsibility

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure success criteria are met and projects are delivered to time and to budget
Work with the team to determine and test creatives across client owned channels

What we offer

Healthcare with Bupa or Medicash
26 days’ holiday exclusive of bank holidays
Mental health support
Company pension scheme with The People’s Pension
Enhanced family friendly policies
A flexible, hybrid working policy
Ride to work scheme
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

Client Service Manager

Our Client Service Managers are the engine of our business. They are responsible...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Experience in corporate customer service
Experience within the financial services industry
Strong communication skills
High degree of accuracy
Meticulous nature and close attention to detail
Understanding of key financial products and wrappers

Job Responsibility

Developing and maintaining relationships with Financial Advisers through understanding their requirements
Providing support to Financial Advisers and their staff to develop their understanding of the Transact platform
Handling all queries received by phone, email or letter
Processing requests to agreed service levels
Prioritising and managing your own workload throughout the day
Quality checking your own work and the work of your colleagues

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Customer Service Adviser

As a Customer Service Adviser, you'll be the first point of contact for policyho...

Location

United Kingdom , Northampton

Salary:

23000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Confidence to learn and develop through continuous classroom and on-job training
Excellent communication skills
A flexible and proactive approach
The ability to work within a friendly team to achieve goals and objectives
Good numeracy and literacy along with good keyboard skills
The highest standard of integrity, honesty, and quality of work
Customer focussed and an empathetic nature
A 'Can do' attitude

Job Responsibility

Handle incoming calls from policyholders, providing friendly and informative advice
Assist customers with day-to-day insurance enquiries, including policy changes, renewals, and general queries
Deliver exceptional customer service, ensuring every interaction meets our high standards
Support customers across multiple insurance products, such as Home, Boat, Holiday Home, and Car Insurance
Manage customer diaries and schedule follow-up actions where required
Complete key administrative tasks accurately and efficiently
Act as the first point of contact for all customer enquiries
Maintain compliance with company policies and industry regulations
Work collaboratively within a team to achieve service and performance goals
Demonstrate empathy and patience, especially when assisting elderly or vulnerable clients

What we offer

Quarterly bonus scheme with an OTE increase of approx. 10% of salary
25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service
An additional day off for your birthday
Career and professional development

Fulltime

Director & senior manager

Director & Senior Manager position within the Dopkins Assurance Services Group, ...

Location

United States , Buffalo

Salary:

Not provided

Dopkins & Company, LLP

Expiration Date

Until further notice

Requirements

Managing client relationships and assuming the role as a trusted advisor to our clients
Assuming the role of client service coordinator by working collaboratively within the Firm structure to serve our clients
Managing client deliverables and be able to accept final responsibility for decisions and the client work product
Managing risk in the client service process by following professional standards
Keeping current with a changing Federal and State regulatory environment
Demonstrating critical thinking ability
Exhibiting sound and practical business judgment
Operating with a commitment to ethical behavior, integrity and accountability
Having a high level of expertise and can contribute to the thought leadership within the Firm
Self-motivation to develop technical & professional skills

Job Responsibility

Assume a leadership role within our Firm and the Assurance Services Group (AS) by serving on the AS leadership team
Serve as a trusted advisor to a sophisticated client base and to actively engage in a leadership role with those clients
Mentor emerging leaders

What we offer

Opportunity to be a part of the strategic vision for passing a successful Firm onto the next generation of leadership and beyond
Various leadership development programs and support through our status as an RSM US Alliance firm

Managed Services Operations Specialist

The Managed Services Operations Specialist is responsible for overseeing service...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services
Extensive experience in managed services and service delivery environment including technical and service management exposure
Track record of effective workshop facilitation and interviewing skills
Solid management and leadership experience
Possess working knowledge of ITIL with preference to executing in the environment
Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
Possess knowledge and understanding of IT industry environment and business needs
Possess a strong business and commercial orientation with a supporting interest in technology
Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level

Job Responsibility

Works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s)
Ensures the integrity of the services provided by the Dimension Data Group
Plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery
Contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients
Reviews current and proposed information systems for compliance with the organisation's obligations
Ensures that service delivery meets agreed service levels
Creates and maintains a catalogue of available services
In consultation with the client negotiates service level requirements and agrees service levels
Diagnoses service delivery problems and initiates actions to maintain or improve levels of service
Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency

Fulltime

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Director & Senior Manager

Director & Senior Manager role within the Dopkins Tax Advisory Group (TAG). Oppo...

Location

United States , Buffalo

Salary:

Not provided

Dopkins & Company, LLP

Expiration Date

Until further notice

Requirements

Managing client relationships and assuming the role as a trusted advisor to our clients
Assuming the role of client service coordinator by working collaboratively within the Firm structure to serve our clients
Managing client deliverables and be able to accept final responsibility for decisions and the client work product
Managing risk in the client service process by following professional standards
Keeping current with a changing Federal and State regulatory environment
Demonstrating critical thinking ability
Exhibiting sound and practical business judgment
Operating with a commitment to ethical behavior, integrity and accountability
Having a high level of expertise and can contribute to the tax thought leadership within the Firm
Self-motivation to develop technical & professional skills

Job Responsibility

Serve on the Tax Advisory Group (TAG) leadership team
Serve as a trusted advisor to a sophisticated client base
Actively engage in a leadership role with clients
Mentor emerging leaders
Participate in the Firm’s Leadership initiatives
Engage in strategic planning and share ideas for department success
Conduct critical conversations to improve the Firm
Engage and manage to Firm profitability metrics
Work toward team goals for profitability metrics
Develop relationships that result in new clients and extended services

What we offer

Opportunity to assume a leadership role
Part of strategic vision to pass a successful Firm to next generation
Access to leadership development programs through RSM US Alliance
Opportunity to mentor emerging leaders

Client Services Adviser

Foxtons

Location:
United Kingdom , West End

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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