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Client Services Administrator

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Office Angels

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Location:
United Kingdom , Glasgow

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

We're recruiting a proactive Client Services Administrator to support a key client as an extension of their Learning & Development (L&D) team. This is a fast-paced, client-facing role focused on coordination, advice, and delivery. Reporting into the Head of the Contracts Team, you'll manage day-to-day client activity, handle incoming requests, and support delegates and suppliers throughout the training process. This is a varied role where no two days are the same, and priorities can change quickly.

Job Responsibility:

  • Act as the day-to-day point of contact for key clients, managing a steady inflow of requests
  • Support the client's L&D function by advising on professional development options and available training solutions
  • Liaise with training suppliers and internal academies to source appropriate courses
  • Manage delegate requests, bookings, and queries from start to finish
  • Work with budgets, going out to market to identify suitable and cost-effective learning solutions
  • Process exams and support associated training administration
  • Join regular Microsoft Teams calls and discussions with clients
  • Confidently manage expectations and timelines with clients when needed
  • Prioritise workload effectively in a fast-moving environment where work can be unpredictable

Requirements:

  • Experience in a client service, sales administration, training coordination, or a similar role
  • Confidence communicating via Microsoft Teams calls and over the phone
  • A professional but personable manner and the ability to explain processes clearly
  • Strong organisational and prioritisation skills
  • The confidence to hold your position with clients when required (no sales negotiation involved)
  • Patience, resilience, and a solutions-focused mindset
  • Experience working with customers and suppliers
  • The ability to think on your feet and adapt to changing demands

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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