Client Services Administrator Job at Tech Impact

Client Services Administrator

Tech Impact

Location:
United States

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Services Administrator provides administrative and operational support to ensure high-quality service delivery to clients. This role serves as the primary point of contact for client inquiries, coordinates service requests, maintains client records, and supports department workflows. The ideal candidate is detail-oriented, responsive, organized, and committed to creating a positive client experience.

Job Responsibility:

Serve as the first point of contact for client inquiries via phone, email, and ticketing systems
Provide timely and accurate information regarding services, processes, and general support needs
Coordinate and schedule client meetings, follow-ups, and service appointments
Maintain a professional and customer-focused approach in all client interactions
Manage and update client records, forms, and documentation in internal systems
Prepare correspondence, reports, and service summaries as needed
Track and process incoming service requests and ensure they are properly assigned
Assist with onboarding new clients by preparing materials and guiding them through required steps
Maintain organized filing systems and ensure data accuracy
Support internal teams by communicating client needs, updates, and concerns
Monitor service timelines and help ensure deliverables are met
Assist with tracking metrics, reporting, and maintaining department dashboards
Coordinate logistics for client events, workshops, or training sessions when applicable
Identify opportunities to improve workflows and client satisfaction
Conduct follow-up communication to ensure client needs are fully addressed
Support service-level agreement (SLA) tracking and documentation
Help maintain compliance standards by ensuring accurate recordkeeping
Participate in continuous improvement efforts to enhance client servicing processes

Requirements:

High School Diploma or equivalent
1–3 years of experience in customer service, administrative support, or client relations
Strong communication skills (verbal and written)
Proficiency in Microsoft Office Suite or Google Workspace
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively

What we offer:

solid work-life balance
opportunities to grow professionally

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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