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Randstad is proud to partner with a premier, privately-owned non-bank lender in the search for a Client Services & Administration Officer. Established for over two decades, our client specializes in tailored loan structures across Australia and New Zealand. Having facilitated billions in funding, they are recognized for their speed, reliability, and creative financial strategies. This is an opportunity to join a high-performing team that values accountability, process optimization, and professional excellence. The Role We are seeking a "superstar" administrator who takes genuine ownership of their work. Reporting to the Chief Operating & Compliance Officer, you will play a critical role in the administration of a private debenture fund. Your focus will span investor management, loan administration, and supporting key business improvement initiatives. This position is ideal for a professional who thrives in structured environments and takes pride in refining systems to enhance the client experience.
Job Responsibility:
Act as the primary point of contact for investors
manage end-to-end administration, prepare regular reports, and perform monthly reconciliations of payments
Maintain accurate client loan records and prepare detailed statements
Ensure all documentation meets strict audit requirements and manage records within Salesforce and Excel
Assist with marketing events, business expansion projects, and automation initiatives
Proactively identify opportunities for system enhancements and operational efficiencies
Requirements:
3–5+ years in a senior administration role, ideally within Financial Services, Lending, Funds Management, or Compliance
A proven track record of working autonomously and taking full responsibility for outcomes
High proficiency in Excel
experience with Salesforce is highly desirable
Exceptional written and verbal communication skills for professional client liaison
A "zero-error" mindset with a strong understanding of compliance impacts
What we offer:
Supperanuation
Stability: Join a well-structured firm with 20+ years of market success
Growth: Be part of a business currently investing in automation and expansion
Culture: Work in a professional, collaborative environment where initiative is rewarded
Location: Prime Sydney CBD offices with a flexible hybrid work model