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Robert Half Logo Robert Half · Customer Service

Client Services Account Manager

United States, Indianapolis · Job Posted April 20, 2026
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Job Description

We are looking for a dedicated Client Services Account Manager. This role requires a proactive individual who can coordinate production, liaise with clients, and maintain high standards of service delivery. Based in Indianapolis, Indiana, this position offers an opportunity to make a significant impact by ensuring customer satisfaction and operational excellence.

Job Responsibility

  • Serve as the primary point of contact for clients, maintaining open communication to address inquiries, resolve issues, and provide updates on project status
  • Create and manage detailed work orders, ensuring all necessary information is included for accurate and efficient production execution
  • Prepare and send postage requests to clients as needed, ensuring timely and accurate processing
  • Monitor the progress of job orders throughout the production cycle, collaborating with production teams to meet deadlines and quality standards
  • Oversee the pre-billing process by accurately accounting for all services performed on assigned jobs
  • Expedite completed job billing to the accounting team to ensure prompt invoicing
  • Participate in daily production meetings, contributing to departmental planning and sharing client-specific insights to improve processes
  • Build and maintain client trust through consultative selling, identifying customer needs, and presenting tailored solutions
  • Document all client interactions and project details to ensure transparency and effective communication across teams

Requirements

  • Bachelor’s degree or equivalent experience in a related field
  • a combination of education and relevant work experience will also be considered
  • At least 3 years of experience in account management, client administration, or a similar role
  • Strong communication skills with the ability to build rapport and maintain strong working relationships
  • Exceptional attention to detail and a commitment to delivering high-quality results
  • Proven ability to manage multiple tasks in a fast-paced, deadline-driven environment
  • Strong organizational skills and the ability to prioritize effectively
  • Problem-solving expertise, with a track record of identifying issues and implementing effective solutions
  • A collaborative and team-oriented approach to work

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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